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Hilo Hawaiian Hotel - (Big Island, Hawaii)

Where to Stay?
Hawaii, Micronesia and New Zealand.

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Quick Facts

HILO HAWAIIAN HOTEL

71 Banyan Drive
Hilo, Hawaii 96720
Phone: (808) 935-9361
Fax: (808) 961-9642

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Virtual Tour

Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. (TLA & AAA approved).

Total Hotel Rooms: 286
Number of Floors: 8
Number of Elevators: 3

HOTEL AMENITIES:

  • complimentary parking based on availability
  • safety deposit box at front desk
  • coin-operated laundromat (open 6:00 a.m. - 10:00 p.m.)
  • broadband Internet kiosk (fee) in the lobby with printing
  • swimming pool
  • sun deck
  • gift shop
  • florist
  • beauty salon
  • massage (fee)
  • travel agency
  • soft drink machines
  • ice machines

ROOM AMENITIES:

  • high-speed Internet access (fee) 
  • daily maid service
  • non-smoking rooms available
  • connecting rooms available
  • ADA compliant rooms
  • air conditioning
  • private lanai (most rooms)
  • in-room refrigerator (Ocean-view rooms only)
  • coffee maker
  • shower/tub
  • iron and ironing board (on request)
  • hair dryer (on request)
  • clock/radio
  • phone and voicemail
  • color cable television

RECREATION AND SPORTS:

  • large fresh water swimming pool
  • tennis courts nearby
  • nine-hole golf course across from hotel
  • two miles from Onekahakaha Beach
  • Volcanoes National Park only 45 minutes away
  • next to Liliuokalani Gardens
  • sun deck (7:00 a.m. - sunset)

RESTAURANTS AND LOUNGES:

  • Queen’s Court
    • Breakfast Buffet Daily
    • Dinner: Monday - Thursday: ala carte
      -  Dinner Menu
    • Dinner: Friday-Sunday: Specialty Buffet
  • Waioli Lounge
    Lounge located in lobby, serving
    cocktails and appetizers. Grab & Go lunch is available daily.
    Open daily: 11:30 a.m. – closing
    Lounge MenuWine List

BANQUET FACILITIES :

  • Moku Ola: 4,410 square feet
  • Mala Ikena: 840 square feet

CHECK-IN/CHECK-OUT:

  • check-in: 3:00 p.m.
  • check-out: 12:00 noon
  • front desk: 24 hours
  • bell service: 6:00 a.m.-10:00 p.m.
  • wake-up service

DRIVING DIRECTIONS:

From the Airport (1.3 miles – 10 minutes). From the Hilo International Airport Access Road, turn right at the first stoplight. Continue straight onto Banyan Drive. Hilo Hawaiian Hotel is the last hotel on the right, before Liliuokalani Gardens. Our street address is 71 Banyan Drive.

FOR RESERVATIONS:

Castle Resorts & Hotels
3 Waterfront Plaza
500 Ala Moana Blvd., Suite 555
Honolulu, Hawaii 96813
http://www.CastleResorts.com
Phone: 808-545-3510
Fax: 808-545-2163
TOLL-FREE: (U.S./Canada/Guam/Saipan)
Phone: 800-367-5004
Fax: 800-477-2329


AIRLINES RESERVATION SYSTEMS:

Galileo: YX73586
Sabre: YX10995
Amadeus: YXITOHHH
Pegasus: YXCASHH
Worldspan: YXHILO


CREDIT CARDS:

VISA
MasterCard
American Express
Discover
Diners
JCB

Deposit/Guarantee Requirements

All reservations must be guaranteed with a credit card at time of booking. A one-night deposit is required for all travel dates.

Cancellation/No-show Policies

You may cancel without penalty up to 4 days prior to arrival. A 1 night room and tax fee will be charged for any cancellation received on or less than 3 days prior to the arrival date (Hawaii Standard Time). A reservation that was not honored will result in a no-show 1-night cancellation charge to the credit card.

Taxes and Fees

Room rates are subject to 13.416% tax (including Hawaii General Excise Tax of 4.166% and Transient Accommodations Tax of 9.25%).  

Extra Charges

Extra person charge: $30 per night. Children 17 and under stay free using existing bedding; total occupants including children cannot exceed max pax (occupancy) of the confirmed room. Rollaways and play pens are subject to availability. Rollaway charge: $30 per night. Cribs are free upon request.  Porterage fee: $6.29 plus tax.

Terms and Conditions

Requests for non-smoking rooms or specific bedding are honored whenever possible based on availability at check-in. Due to inventory limitations, these requests cannot be guaranteed. Rates, restrictions, and information are subject to change without notice. Not all restrictions are listed. All offers are subject to program availability. Rates are listed in US dollars except where otherwise noted. All published rates are commissionable to travel agents at 10%.