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Hilo Hawaiian Hotel - (Big Island, Hawaii)

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Quick Facts

HILO HAWAIIAN HOTEL

71 Banyan Drive
Hilo, Hawaii 96720
Phone: (808) 935-9361
Fax: (808) 961-9642

Photo Gallery

Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. (TLA & AAA approved).

Total Hotel Rooms: 286
Number of Floors: 8
Number of Elevators: 3

HOTEL AMENITIES:

  • complimentary parking based on availability
  • safety deposit box at front desk
  • coin-operated laundromat (open 6:00 a.m. - 10:00 p.m.)
  • high speed Internet kiosk (fee) in the lobby with printing
  • swimming pool
  • sun deck
  • gift shop
  • beauty salon
  • massage (fee)
  • travel agency
  • soft drink machines
  • ice machines
  • free wi-fi in lobby & lounge

ROOM AMENITIES:

  • high-speed Internet access (fee) 
  • daily maid service
  • non-smoking rooms available
  • connecting rooms available
  • ADA compliant rooms
  • air conditioning
  • private lanai (most rooms)
  • in-room refrigerato
  • coffee maker
  • shower/tub
  • iron and ironing board (on request)
  • hair dryer (on request)
  • clock/radio
  • phone and voicemail
  • flat screen television

RECREATION AND SPORTS:

  • large fresh water swimming pool
  • tennis courts nearby
  • nine-hole golf course across from hotel
  • two miles from Onekahakaha Beach
  • Volcanoes National Park only 45 minutes away
  • next to Liliuokalani Gardens
  • sun deck (7:00 a.m. - sunset)

RESTAURANTS AND LOUNGES:

  • Queen’s Court
    • Breakfast Buffet Daily
    • Dinner: Monday - Thursday: ala carte
      -  Dinner Menu
    • Dinner: Friday-Sunday: Specialty Buffet
    • Reservations Recommended 808-969-6470
  • Waioli Lounge
    Lounge located in lobby, serving
    cocktails and appetizers. Grab & Go lunch is available daily.
    Open daily: 7:00 a.m. – closing
    Lounge MenuWine List

BANQUET FACILITIES :

  • Moku Ola: 4,410 square feet
  • Mala Ikena: 840 square feet

CHECK-IN/CHECK-OUT:

  • check-in: 3:00 p.m.
  • check-out: 12:00 noon
  • front desk: 24 hours
  • bell service: 6:00 a.m.-9:00 p.m.
  • wake-up service

DRIVING DIRECTIONS:

From the Airport (1.3 miles – 10 minutes). From the Hilo International Airport Access Road, turn right at the first stoplight. Continue straight onto Banyan Drive. Hilo Hawaiian Hotel is the last hotel on the right, before Liliuokalani Gardens. Our street address is 71 Banyan Drive.

FOR RESERVATIONS:

Castle Resorts & Hotels
3 Waterfront Plaza
500 Ala Moana Blvd., Suite 555
Honolulu, Hawaii 96813
http://www.CastleResorts.com
Phone: 808-545-3510
Fax: 808-545-2163
TOLL-FREE: (U.S./Canada/Guam/Saipan)
Phone: 800-367-5004
Fax: 800-477-2329


AIRLINES RESERVATION SYSTEMS:

Galileo: WV73586
Sabre: WV10995
Amadeus: WVITOHHH
Pegasus: WV74959
Worldspan: WVHILO


CREDIT CARDS:

VISA
MasterCard
American Express
Discover
Diners
JCB
China UnionPay
BC Global

Minimum Night Stay Policy

A minimum of 2 nights is required for all travel dates during 12/23/14 – 1/3/15. 

Deposit/Guarantee Requirements

A 1 night deposit per room is required for arrival dates January 5, 2014 - January 3, 2015. Credit card must be in the guest's name or in the name of a member in the traveling party.
 

Cancellation/No-show PoliciesYou may cancel without penalty up to 4 days before your arrival date (Hawaii Standard Time) during January 5, 2014 - January 3, 2015. A 1 night room plus tax fee will be charged for cancellations received on or less than 3 days before arrival.  A reservation that was not honored is considered a no-show and any advance deposit will be forfeited. 
 

Taxes and Fees

Room rates are subject to 13.416% tax (including Hawaii General Excise Tax of 4.166% and Transient Accommodations Tax of 9.25%).  

Extra Charges

Extra person charge: $30 per night. Children 17 and under stay free using existing bedding; total occupants including children cannot exceed max pax (occupancy) of the confirmed room. Rollaways  are subject to availability. Rollaway charge: $30 per night. Bell service available for an additional fee.

Terms and Conditions
ALL REQUESTS are based on availability and cannot be guaranteed.

Requests for non-smoking rooms or specific bedding are honored whenever possible based on availability at check-in. Due to inventory limitations, these requests cannot be guaranteed. Rates, restrictions, and information are subject to change without notice. Not all restrictions are listed. All offers are subject to program availability. Rates are listed in US dollars except where otherwise noted. All published rates are commissionable to travel agents at 10%.

*Super Hot Deal Prepaid Nonrefundable
All Super Hot Deal reservations are fully prepaid and nonrefundable. Your credit card will be charged at the time of booking. No reservation modifications or cancellations are allowed.

Contact Information

Hilo Hawaiian Hotel
71 Banyan Drive
Hilo, Hawaii 96720
Phone: (808) 935-9361
Fax: (808) 961-9642