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Updates to Castle's Cancellation Policies Due to COVID-19

Book with Confidence

We know these are unique times, so we want to make sure you can book with confidence with our flexible cancellation policy.

For guests of Hilo Hawaiian Hotel, The ISO, and Waimea Country Lodge:

Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 2 days prior to arrival for arrivals through 12/18/2021. If less than 2 days to arrival (including no-shows), 1 night plus tax and reservation processing fee plus tax are forfeited.

If a specific unit was booked, Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee plus tax) for cancellations at least 2 days prior to arrival for arrivals through 12/18/2021. If less than 2 days to arrival (including no-shows), total payment minus damage waiver plus tax, cleaning fees plus tax, and resort fees plus tax is forfeited.

For guests of all other Castle Hawaii resorts:

Castle will provide a full refund (not including the non-refundable $30 + tax reservation processing fee plus tax) for cancellations at least 4 days prior to arrival for arrivals through 12/18/2021. If fewer than 4 days to arrival (including no-shows), 1 night room rate plus tax and reservation processing fee plus tax are forfeited.

If a specific unit was booked, Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee plus tax) for cancellations at least 4 days prior to arrival for arrivals through 12/18/2021. If fewer than 4 days to arrival (including no-shows), total payment (minus damage waiver plus tax, cleaning fees plus tax, and resort fees plus tax) are forfeited.

Should you have any questions or wish to discuss an existing reservation, please call toll-free +1-844-596-1749 and select Option 1.

Compliance with City orders:

Please note that some of the amenities at our resorts and hotels may be temporarily closed to be compliant with current City orders. These amenities may include swimming pools, fitness rooms, tennis courts, restaurants & bars, and BBQ areas and picnic tables. Please call the individual property for more information.

Our Office Location:

CASTLE RESORTS & HOTELS
3 Waterfront Plaza
500 Ala Moana Blvd., Suite 555
Honolulu, HI 96813 USA

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