We know your travel plans may be impacted by the evolving coronavirus (COVID-19) situation. We are dedicated to making sure you have the utmost peace of mind when booking with us, especially in these unique times.
We will provide a full refund for cancellations at least 24 hours prior to arrival for arrivals through 6/30/2020.For guests of all other Castle Hawaii resorts:
We will provide a full refund for cancellations at least 72 hours prior to arrival for arrivals through 6/30/2020
Should you have any questions or wish to discuss an existing reservation, please call toll-free +1-844-596-1749 and select Option 1.
Travel Information Update: Hawaii Governor office calls for a 14 Day Mandatory Quarantine for All Incoming Hawaii Visitors, more information here.
The well-being of our guests and staff is our top priority. We are carefully following the State Department of Health’s guidelines and recommendations for prevention and precaution. Among these measures:
Employee Education – we are working with our team to provide enhanced COVID-19 awareness training and to reinforce standards for hygiene such as frequent handwashing and recommended respiratory etiquette.
Cleaning Products and Protocols – within all common areas and the individual units, we are using cleaning product and protocols that are effective against the spread of a wide number of viruses, including COVID-19.For more information and to stay current on COVID-19-related news, visit the Hawaii Department of Health website or the Centers for Disease Control and Prevention (CDC) website.
As we are encouraging social distancing, our resorts & hotels' amenities will be temporarily closed. Where applicable, the following amenities will include but are not limited to:
In addition, while you're a guest at one of our resorts & hotels we kindly ask that during your stay, you maintain a minimum of 6 feet between your group and others at the following: