All reservations require a 50% deposit to be charged at the time of booking, with the remaining balance due 30 days prior to arrival. The credit card used for the deposit must be in guest's name or in the name of a member in the traveling party. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

All reservations require full payment to be charged at the time of booking. The credit card used for the deposit must be in guest's name or in the name of a member in the traveling party. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

If cancellation made 4 days or more prior to arrival: Everything is refunded excluding the $30 + tax reservation processing fee and a $100 + tax cancellation fee. If cancellation made within 3 days: The Damage Waiver + tax and the Cleaning Fees + tax are refunded all other charges is forfeited.

If cancellation made 30 days or more prior to arrival: Everything is refunded excluding the $30 + tax reservation processing fee and a $100 + tax cancellation fee. If cancellation made within 30 days: The Damage Waiver + tax and the Cleaning Fees + tax are refunded all other charges is forfeited.

Please visit www.castleresorts.com/package-policy/ if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

• • Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes.
  • A non-refundable $30 Reservation Processing fee will be charged at the time of booking.
  • A cleaning fee will be applied to all bookings. Fees are per stay, per condo unit, plus taxes:
• 1-4 Nights Stay
  • Hotel Room $75
  • 1 Bedroom $95
  • Suite $95
• 5 - 9 Nights Stay
  • Hotel Room $95
  • 1 Bedroom $115
  • Suite $115
• 5 - 9 Nights Stay
  • Hotel Room $125
  • 1 Bedroom $145
  • Suite $145

There is no Minimum Stay except for stays from December 28 - December 31 when there is a 2 Night Minimum stay.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Unless you have booked a specific unit, Castle Resorts & Hotels cannot guarantee requests for specific units, but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Aloha Surf Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.