Support
Our commitment to accessible travel and digital experiences.
Castle Resorts & Hotels is committed to making our website and properties welcoming to guests of all abilities. We work to improve accessibility across our digital platforms and managed hotels, resorts, and vacation rentals in Hawaiʻi, New Zealand, and beyond.
We strive to provide an inclusive experience for every guest, whether you are browsing our website, making a reservation, or staying at one of our properties.
Accessibility is an ongoing effort. We review our website, booking tools, and property information regularly and welcome feedback that helps us identify barriers and improve access.
Our website uses accessWidget by accessiBe, a third-party accessibility tool that allows visitors to adjust display settings, navigation, and other on-screen elements.
The accessibility widget appears on the site and can be opened from the icon on the left side of the screen. Settings may include text size, contrast, screen reader support, keyboard navigation enhancements, and other display options.
While we work to make our website usable for as many visitors as possible, we do not warrant full compliance with any specific accessibility standard. The behavior, coverage, and ongoing performance of the accessibility overlay are managed in partnership with the vendor and Castle Resorts operations team.
Accessibility features vary by property because our portfolio includes full-service hotels, resort condominiums, and vacation rentals across multiple destinations.
Many Castle-managed properties offer accessible guest rooms, accessible routes to common areas, and front desk assistance. Specific amenities such as roll-in showers, visual alarms, or pool lifts are listed on individual property pages whenever available.
If you need an accessible room or have questions about on-site features before you arrive, contact our reservations team or the property directly so we can help match you with the right accommodation.
If you encounter an accessibility barrier on our website or at a Castle-managed property, please let us know. Include the page or property name, a description of the issue, and the best way to reach you.
We aim to respond promptly and will work with the appropriate team to address your concern.
Castle Resorts & Hotels
3 Waterfront Plaza
500 Ala Moana Boulevard, Suite 555
Honolulu, HI 96813
Email: resinquiry@castleresorts.com