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Kona Reef Resort

At a Glance

Kona Vacation Rentals On The Sunny Kona Coast.

Kona Reef is situated in Kailua-Kona on the golden Kona Coast. Kona Reef's one or two-bedroom condo suites feel like an exclusive spot on the island designed just for you. The swimming pool is set near the ocean, making it a convenient Mai Tai sunset spot. Soak in the jet spa, or relax on the sun deck with a book. Later, barbeque or meet up with friends at the party pavilion. Big Island golf and tennis are right nearby, as is irresistibly quaint Kailua-Kona Town - a historic little fishing village filled with restaurants, shops, historical and religious sites, and incredible seawall sunsets.

Quick Facts

Check-in times - & - front desk information

  • Check-In Time
    After 8:00 AM

  • Check-Out Time
    Before 11:00 AM

Front Desk Hours: 10:00 AM - 4:00 PM

Resort Phone (808) 329-9381


After Hours check-in and parking
Please use the phone by the gate at our Kona Bali Kai Resort (located at 76-6246 Alii Drive, Kailua-Kona, Hawaii 96740) contact the answering service and ask for after hours check-in instructions.

Getting to Castle Kona Reef

75-5888 Alii Drive Kailua-Kona, Hawaii 96740
Directions from the Airport (9 miles - 20 minutes)

Exit from the Kona International Airport and turn right toward Kailua-Kona. Turn right on Palani Road headed into Kailua-Kona. Follow Palani Road right down to the ocean where it turns left on to Alii Drive. After driving through town, you will see open ocean on the right. Pass Huggo's Restaurant on the right, then Royal Kona Resort. Turn right at the next street and left into Kona Reef - look for the blue tile roof. Our street address is 75-5888 Alii Drive.

Airport Transportation: Speedi Shuttle offers affordable island wide door to door service at a fixed rate, from the airport to all of Castle Resorts & Hotes. Visit the Castle Speedi Shuttle portal and arrange a pickup online.

Credit Cards Accepted

  • MasterCard
  • American Express
  • Discover
  • Diners
  • Visa
  • JCB
  • China UnionPay
  • BC Global

Frequently Asked Questions

You'll find quick answers to your biggest questions on Kona Reef Resort below.

Resort & Reservations

Will my credit card get charged?

Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Are there any additional fees that I should know about?

A non-refundable $25 Reservation Processing fee will be charged at the time of booking.

Also, a cleaning fee will be applied to all bookings for stays and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes.

  • 1-9 Nights Stay
    • One Bedroom $125
    • Two Bedroom $150
  • 10+ Nights Stay
    • One Bedroom $185
    • Two Bedroom $225
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Is the deposit refundable?

Yes, as long as the cancellation does not fall within the cancel period.

What is your cancellation policy?

Please refer to our Policies Section below.

How do I modify or cancel my reservation?

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

What time is check-in? Check out?

Standard check in time is after 3pm HST and check out is before 11 AM HST.

What are your front desk hours & after hours procedures?

Front Desk hours are from 10:00AM to 4:00PM. Please call (808) 322-9625 in advance if you plan on checking in after hours.

Can I request an early check in or late check out?

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

I didn't receive a confirmation. How can I check if my reservation went through?

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email resinquiry@castleresorts.com.

Can I upgrade my room?

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

Do you have a resort fee, what is the fee, & what does it include?

We do not charge a resort fee.

Are requests guaranteed?

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Where can I see a complete list of all reservations policies?

Please refer to our Policies Section below.

ROOMS

Do you offer cribs?

Cribs are subject to availability and can be rented for $20 per night.

Do the rooms include internet access?

Yes, every room offers free WiFi access.

Do you provide housekeeping service?

We offer optional housekeepign services for a nominal fee including full service or towels and trash.

Full service includes changing bed linens, cleaning bathrooms & changing towels, loading and running the dishwasher, emptying trash bins & replacing liners, dusting, vacuuming, sweeping, & mopping, replenishing supplies and toiletries.

  • $95.00 for a 1 Bedroom
  • $115.00 for 2 Bedroom/2 Bath

Towels and Trash includes changing towels in bathrooms, emptying trash bins & replacing liners, and replenishing supplies and toiletries.

  • $25.00 for a 1 Bedroom
  • $40.00 for 2 Bedroom/2 Bath

What amenities do the rooms have?

All rooms at Kona Reef include full kitchens, private lanai, television, and more. For a full list of amenities, please visit our Guest Rooms page.

Do you offer smoking rooms?

All our rooms are non smoking in compliance with state law.

Do you offer ADA rooms, how many and which room types?

Unfortunately we do not.

Does you have rollaway beds?

While we don't have rollaway beds, we do offer airbeds which can be rented for $15/night.

SERVICES & AMENITIES

What bath amenities do you provide?

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Do you have a pool and Jacuzzi?

Yes, we offer both. Pool hours are 8am - 10pm.

Do you provide beach or pool towels?

Yes, we provide beach towels.

How many floors and elevators do you have?

We have 4 floors and 3 guest elevators.

What bedding options are available?

Bedding selections are provided by request only and we do not guarantee the requested bedding type. We do, however, do the very best we can to accommodate your requests. All 1-Bedroom suites include a sofabed and either 1 King or 1 Queen bed. All 2-Bedroom suites include 1 King, 2 Twins, and 1 Sofabed.

Do You Allow Pets?

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

DINING OPTIONS

Do you have a restaurant, if not what are the closest restaurants and distance?

We do not have a restaurant on property, however we are just an easy walk from a variety of dining options in Kailua-Kona town.

TRANSPORTATION & LOCATION

Do you offer transportation?

Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

How close are you to the beach?

While we are oceanfront, we do not advise swimming in the beach fronting the resort. The Big Island has fewer swimmable beaches than the other islands. The closest beach is Kahaluu Beach Park, located less than 5 minutes away by car.

How far are you from the airport?

Approximately 9 miles or 20 minutes by car.

Airport taxi service?

Yes, we call a taxi for you as needed and requested.

Do you offer parking?

Self parking is available free of charge.

Policies

Room Type - Payment & Cancellation Policies

Room Type - Payment Policy

All reservations require a deposit of one night plus Hawaii General Excise Tax to be charged at the time of booking. The remaining balance is due upon check-in.

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Room Type - Cancellation Policy

Refundable if cancelled 30 days or more prior to arrival, 29 days or less to arrival forfeits 1 night + General Excise Tax (including no-shows).

Individual Unit - Payment & Cancellation Policies

Individual Unit - Payment Policy
Deposit:
  • A 50% deposit will be charged at the time of booking
Remaining Balance
  • Remaining balance due 30 days prior to arrival

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Individual Unit - Cancellation Policy

100% refundable if cancelled 30 days or more prior to arrival. 29 days or less forfeits total payment

General Policies

Packages & Corporate Club

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Taxes and Fees

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.416%.

A non-refundable $25 Reservation Processing fee will be charged at the time of booking.

Also, a cleaning fee will be applied to all bookings for stays and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes.

  • 1-9 Nights Stay
    • One Bedroom $125
    • Two Bedroom $150
  • 10+ Nights Stay
    • One Bedroom $185
    • Two Bedroom $225
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Minimum Night Stay Policy

There is a 3 Night Minimum Stay during the period of October 8, 2017 - October 15, 2017 and December 23, 2017 - January 1, 2018.

Family Plan
    • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
    • Cribs are subject to availability and can be rented for $20 per night.
    • Air Beds are subject to availability and can be rented for $30 per night.
Additional Comfort
    • Parking can be purchased for $25 per day.
    • Additional housekeeping services can be requested for a surcharge.
    • You may use Castle's Island Grocery Delivery Service to order your groceries & have them delivered to your room prior to arrival or during your stay. Visit www.IslandGroceryService.com. Fee applies
Qualified Rates

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Prepaid Non-Refundable Rate

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Reservation Guarantee

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

On Site Representation

Front desk hours: 10 am - 4pm
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in and parking instructions please call the property in advance at (808) 464-5261

Pet Policy

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

Additional Terms & Conditions
    • Rates, restrictions, policies and all information are subject to change without notice.
    • Occupancy of the unit is subject to the house rules of the Kona Reef Resort Association of Apartment Owners, which are applicable to all owners, guests and occupants.
    • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
    • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
    • No subleasing is allowed.
    • All offers are subject to program availability.
    • Rates are listed in US dollars except where noted otherwise.
    • All published rates are commissionable to travel agents at 10%.