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Halii Kai

At a Glance

Spectacular Oceanfront Condo in Waikoloa Resort

Located in the Big Island's famous Waikoloa Resort, Halii Kai Resort offers you the opportunity to relax and stretch out in a well appointed two- or three-bedroom luxury villa and revel in the spacious comfort, inviting privacy, and stunning ocean views that surround you. Experience Hawaii hospitality at its best.

Quick Facts

Check-in times - & - front desk information

  • Check-In Time
    After 3:00 PM

  • Check-Out Time
    Before 11:00 AM

Front Desk Hours: 8:00 AM - 8:00 PM (Mon-Fri) and 8:00 AM - 8:00 PM (Sat-Sun)

For after hours check-in and parking, please call (808) 886-4307 prior to arrival.

Getting to the Halii Kai at Waikoloa

69-1029 Nawahine Place, Waikoloa, Hawaii 96738
Directions from the Airport (18 miles - 30 minutes)

From the airport, turn north (left) on Queen Ka'ahumanu Highway (Hwy 19). Drive north for 18 miles and turn left on Waikoloa Beach Drive, into the entrance to Waikoloa Beach Resort. Follow Waikoloa Beach Drive until you see the entrance sign for Hali'i Kai on your left.

Airport Transportation: Speedi Shuttle offers affordable island wide door to door service at a fixed rate, from the airport to all of Castle Resorts & Hotes. Visit the Castle Speedi Shuttle portal and arrange a pickup online.

Credit Cards Accepted

  • MasterCard
  • American Express
  • Discover
  • Diners
  • Visa
  • JCB
  • China UnionPay
  • BC Global

Frequently Asked Questions

You'll find quick answers to some of your biggest questions about Halii Kai at Waikoloa below.

Resort & Reservations

Will my credit card get charged?

Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Are there any additional fees that I should know about?

Yes, a non-refundable reservation processing fee of $25 is applied to each reservation.

A daily resort fee of $20 plus tax applies. This includes entry gate access to the resort premises and Ocean Club and parking permit.

A cleaning fee will be applied to all bookings for stays and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes.

  • 3-9 Nights Stay
    • Two Bedroom $185
    • Three Bedroom $195
  • 10+ Nights Stay
    • Two Bedroom $225
    • Three Bedroom $260
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Is the deposit refundable?

Yes, as long as the cancellation does not fall within the required cancel period.

What is your cancellation policy?

Please refer to our Policies Section below.

How do I modify or cancel my reservation?

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

What time is check-in? Check out?

Standard check in time is after 3pm HST and check out is before 11am HST.

What are your front desk hours & after hours procedures?

Front Desk hours are from 8:00AM to 8:00PM. If you plan on arriving after that time, please contact us prior to arrival at (808) 886-4307 prior to arrival.

Can I request an early check in or late check out?

You may request for early check-in or late checkout, which will be subject to availability. Fees may apply.

I didn't receive a confirmation. How can I check if my reservation went through?

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email resinquiry@castleresorts.com.

Can I upgrade my room?

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

Do you have a resort fee, what is the fee, & what does it include?

A daily resort fee of $20 (2018) plus tax applies. This includes entry gate access to the resort premises and Ocean Club and parking permit.

Are requests guaranteed?

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Where can I see a complete list of all reservations policies?

Please refer to our Policies Section below.

ROOMS

Do you offer cribs?

Yes, cribs may be rented for $20 per night (subject to availability). You may request at the time of booking.

Do the rooms include internet access?

Yes, all rooms have free high-speed Internet.

Do you provide housekeeping service?

Daily housekeeping is available for a nominal fee.

What amenities do the rooms have?

All accommodations include fully-equipped gourmet kitchens, high-speed Internet, central air-conditioning, laundry room, and more. For a complete list of amenities, visit our guest rooms page.

Do you offer smoking rooms?

All our rooms are non smoking in compliance with state law.

Do you offer ADA rooms, how many and which room types?

Unfortunately we do not.

SERVICES & AMENITIES

What bath amenities do you provide?

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Do you have a pool and Jacuzzi?

Yes. Our resort has a multi-level heated swimming pool, children's pool, and sand bottom whirlpool spa.

Do you provide beach or pool towels?

Yes, we provide beach towels.

How many floors and elevators do you have?

Each townhome has 2 floors. Our resort does not have elevators.

What bedding options are available?

All 1-bedrooms include 1 king bed. All 2-bedrooms include 1 king and either 2 twins or 1 double bed. All 3-bedrooms include 1 king, 1 double, and 2 twin beds.

DINING OPTIONS

Is breakfast included?

No, however there are a variety of breakfast options throughout Waikoloa Resort.

Do you have a restaurant, if not what are the closest restaurants and distance?

Ocean Club Bar and Grill is open from 11:30am - 8:00pm and features casual dining, snacks, and cocktails.

TRANSPORTATION & LOCATION

Do you offer transportation?

Transportations options are available from the airport to the property, including car, shuttle, taxi and public transit. Our property does not offer airport shuttles or transfers. Given the size of the Big Island, it is highly recommended that you rent a car. Castle Guests do receive a discount on rental cars.

How close are you to the beach?

While we are an oceanfront resort, the beach fronting out resort is not swimmable. The closest swimmable beach is located at Anaehoomalu Beach in Waikoloa Resort.

How far are you from the airport?

Approximately 18 miles or a half an hour drive.

Airport taxi service?

Yes, we call a taxi for you as needed and requested.

Do you offer parking?

Yes, parking is available and is covered through the daily resort fee.

Policies

Room Type - Payment & Cancellation Policies

Room Type - Payment Policy

All reservations require a deposit of one night plus Hawaii General Excise Tax to be charged at the time of booking. The remaining balance is due upon check-in.

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Room Type - Cancellation Policy

Refundable if cancelled 30 days or more prior to arrival, 29 days or less to arrival forfeits 1 night + General Excise Tax (including no-shows).

Individual Unit - Payment & Cancellation Policies

Individual Unit - Payment Policy
Deposit:
  • A 50% deposit will be charged at the time of booking
Remaining Balance
  • Remaining balance due 30 days prior to arrival

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Individual Unit - Cancellation Policy

100% refundable if cancelled 30 days or more prior to arrival. 29 days or less forfeits total payment

General Policies

Packages & Corporate Club

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Taxes and Fees

Yes, a non-refundable reservation processing fee of $25 is applied to each reservation.

A daily resort fee of $20 plus tax applies. This includes entry gate access to the resort premises and Ocean Club and parking permit.

A cleaning fee will be applied to all bookings for stays and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes.

  • 1-9 Nights Stay
    • Two Bedroom $185
    • Three Bedroom $195
  • 10+ Nights Stay
    • Two Bedroom $225
    • Three Bedroom $260
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Minimum Night Stay Policy

There is a 2 Night Minimum Stay for all reservations, except for stays from December 23 - January 2 when there is a 5 Night Minimum stay.

Family Plan
    • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
    • Cribs are subject to availability and can be rented for $20 per night.
    • Rollaway Beds are subject to availability and can be rented for $30 per night.
Additional Comfort
    • Free parking is available for 1 vehicle per unit
    • Additional housekeeping services can be requested for a surcharge.
    • You may use Castle's Island Grocery Delivery Service to order your groceries & have them delivered to your room prior to arrival or during your stay. Visit www.IslandGroceryService.com. Fee applies
Qualified Rates

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Prepaid Non-Refundable Rate

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Reservation Guarantee

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

On Site Representation

Front desk hours: 8am - 8pm
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in and parking instructions: Please call the property in advance at (808) 886-4307

Pet Policy

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

Additional Terms & Conditions
    • Rates, restrictions, policies and all information are subject to change without notice.
    • Occupancy of the unit is subject to the house rules of the Halii Kai at Waikoloa Association of Apartment Owners, which are applicable to all owners, guests and occupants.
    • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
    • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
    • No subleasing is allowed.
    • All offers are subject to program availability.
    • Rates are listed in US dollars except where noted otherwise.
    • All published rates are commissionable to travel agents at 10%.