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Career Opportunities

Join the Castle. Let's work together.

Career Opportunities

Join Our Team. Let’s work together!

Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs. Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.

  • Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more!
  • Positive Work Environment We encourage your long-term growth and development. We’ll give you the tools you need to be successful.
  • Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.

Be part of a winning team

  • Castle employees are passionate about what they do, and they do it better than anybody. We believe we have the best staff in hospitality. We think it's because our employees love where they work. Sound interesting to you? Check out our job listings.
  • Success in service starts right here.

Current Job Openings

  • Front Desk Clerk - Waikiki Grand Hotel

    Responsible for checking in/out guests and owners, collecting payment for related charges, updating information, and inputting of future reservations communicated via email, fax, phone, Skype and/or in person. Aloha Spirit is a must.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Honolulu, Oahu
    • Experience Required: 1-2 Years
    • Degree Required: High School Diploma or Equivalent
    • Travel Required: Minimal
    • Base Pay: Hourly
    Open Details
    Job Description:
    1. Checking guests in and out of the hotel efficiently and in a timely manner.
    2. Collecting and posting of guest, owner and wholesaler related charges and credits including the processing of payments.
    3. Answering incoming calls.
    4. Assignment of rooms for arrivals.
    5. Have thorough knowledge of hotel credit policies/procedures and adhere to them.
    6. Know cash handling procedures.
    7. Posting of guest and wholesaler related charges and credits including the processing of payments.
    8. Develop a thorough knowledge of room locations, types of rooms, have room selling strategies and knowledge of hotel rates, discounts and how to handle each.
    9. Balancing all transactions and depositing net receipts.
    10. Taking reservations.
    11. Communicating with the various departments and the General Manager on owner/guest requests, needs and concerns.
    12. Assist with training of new personnel.
    13. Perform other related duties as may be required or assigned.
    Qualifications:
    1. Requires excellent verbal communication skills; requires following oral and written instructions; able to understand direction of tasks and communicate to co-workers, supervisors, owners and guests.
    2. Must have demonstrated customer service skills.
    3. Cash handling skills required.
    4. Must be able to available to work on any day of the week and shift.
    5. Excellent written, communication and presentation skills.
    6. Must be able to complete work timely and accurately with attention to detail.
    7. Must be a self-starter with the ability to work unsupervised and manage multiple priorities.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

    • Front Desk Clerk - Kamaole Sands

      The front desk clerk will be responsible for checking in/out guests and owners, collecting payment for related charges, updating information and inputting of future reservations communicated via email, fax, phone, Skype and/or in person. Aloha Spirit is a must!

      Details:
      • Employee Type: Full-Time Employee
      • Location: Kihei, Maui - Kamaole Sands
      • Degree Required: High school diploma
      • Travel Required: 5%
      • Base Pay: Hourly
      Open Details
      Job Description:
      1. Checking guests in and out of the hotel efficiently and in a timely manner.
      2. Collecting and posting of guest, owner and wholesaler related charges and credits including the processing of payments.
      3. Answering incoming calls.
      4. Assignment of rooms for arrivals.
      5. Have thorough knowledge of hotel credit policies/procedures and adhere to them.
      6. Know cash handling procedures.
      7. Develop a thorough knowledge of room locations, types of rooms, have room selling strategies and knowledge of hotel rates, discounts and how to handle each.
      8. Balancing all transactions and depositing net receipts.
      9. Taking reservations.
      10. Communicating with the various departments and the Resort Manager on owner/guest requests, needs and concerns.
      11. Assist Resort Manager/Supervisors with training of new personnel when assigned in teamwork.
      12. Perform other related duties as may be required or assigned by the Resort Manager, Castle Director of Operations, or Castle VP of Operations.
      Qualifications:
      1. Requires excellent verbal communication skills; requires following oral and written instructions; able to understand direction of tasks and communicate to co-workers, supervisors, owners and guests.
      2. Must have demonstrated customer service skills.
      3. Cash handling skills required.
      4. Must be able to available to work on any day of the week and shift.
      5. Must be able to complete work timely and accurately with attention to detail.
      6. Must be a self-starter with the ability to work unsupervised and manage multiple priorities.
      7. Working knowledge of computer operation. Ability to type on a computer and use a mouse; 10-key by touch.
      8. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and efficiently.
      9. Perform satisfactorily in attention to detail, concentration, organization, good time management skills and team-building attitude.
      10. Perform job in a friendly professional manner and with the greatest amount Aloha toward guests and fellow employees.
      11. Duties require initiative, accuracy, judgement, problem solving and working under moderate direction.
      12. Ability to communicate adequately both verbally and non-verbally. Ability to read and comprehend simple instructions and memos. Ability to communicate in brief conversations with fellow associates, other company employees, guests and homeowners.
      13. Ability to apply common sense understanding to carry out instructions furnished in oral, written, or visual form.
      14. Be an honest and caring person.
      How to Apply:

      If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

      • General Manager - Castle Vacation Rentals

        The General Manager for Castle’s new Vacation Rental (VR) brand will drive its strategy and tactics. With Castle’s reputation in the market, existing resources and products, and the entrepreneurship of the General Manager, this is a once in a lifetime opportunity to be part of a new VR brand start-up. The ultimate goal is to become the number one Vacation Rental entity for Island Destinations. The General Manager will lead every aspect of the day-to-day operations including: marketing, operations, guest communications, owner communications and work with Business Development team to grow the program.

        Details:
        • Employee Type: Full-Time Employee
        • Location: Honolulu, Oahu
        • Experience Required: At Least 3 Years
        • Degree Required: 4 Year Degree
        • Travel Required: 5%
        • Base Pay: Salary
        Open Details
        Job Description:
        1. Network in the community to build reputation for the brand and a pipeline for leads.
        2. Participate in regulatory discussions with state officials and assist existing user groups with initiatives which would benefit the brand and the overall Vacation Rental regulations for a professional managed entity.
        3. Partner with the Business Development team to lead all efforts to grow the program and number of owners and units. Develop plans and presentations to be held for existing owners as well as leads, RACs, AOAOs and other interest groups.
        4. Partner with the VP of Marketing and Technology to lead all marketing efforts for this brand with emphasis on digital initiatives and website integration and digital distribution. Build omni-channel marketing campaigns across the enterprise.
        5. Partner with the VP of Revenue to collaborate on price and channel strategies for the vacation brand.
        6. Work closely with the VP of Sales, the Sales Team and Reservation Team to optimize the opportunities for direct sales via calls, Travel Agents and corporate accounts.
        7. Lead all housekeeping and maintenance efforts for this brand and ensure that the services are meeting the Vacation Rental brand’s standards. This is the basis for excellent guest and owner experiences, repeat bookings, positive guest reviews, and help to maintain the homes.
        8. Partner with VP of Operations to develop operational plans for housekeeping, maintenance, hub-and-spoke, check-in/check-out as well as overall standard operating procedures.
        9. Develop KPIs for every aspect of the business which tied to top line revenue and segmentation will be the foundation of reporting and measurement.
        10. Brand building – with marketing team lead the overall branding process of this Vacation Rental brand and focus on driving awareness and ensure that the brand is deployed consistently.
        11. Lead and become the ambassador for Vacation Rentals related areas in the Newyse system (Vendor: Maxxton). Including, but not limited to rate management, guest communication, channel distribution, inventory management, and owner management.
        12. Manage a team to make sure they are consistently meeting KPIs metrics expectations.
        13. Participate in all scheduled company meetings, presentations and communication meetings as required and necessary.
        14. Continual update and knowledge of current and new marketing and digital technologies for possible enhancement applications. Participate in training and certification programs.
        15. Lead the development and implementation of the overall Vacation Rental plan as well as associated budgets and ongoing PnL.
        16. Other duties and responsibilities as assigned by the Chief Operating Officer (COO) or the Chief Executive Officer (CEO).
        Qualifications:
        1. At least 3 years of proven expertise and work experience in the Vacation Rental industry or equivalent entrepreneurship experience in the hospitality industry.
        2. Proven experience in ability to generate leads and close sales.
        3. College 4-year degree in Travel Industry management or Communications and/or legal preferred.
        4. Solid understanding of revenue management principals, distribution channel strategies with emphasis on VR channels.
        5. Proven experience in managing operational and marketing budgets as well as overall PnL.
        6. Entrepreneur at heart with the ability and desire to work for a start-up brand with an agile approach to all aspects of the operation.
        7. Able to multi-task, prioritize projects, meet deadlines and assure high levels of quality and accuracy.
        How to Apply:

        If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

      • Controller

        The Controller is responsible for managing the daily operations for the Castle Resorts & Hotels Accounting Department, supervising and training personnel, ensuring timely production of monthly property financial reports, maintaining an adequate system of accounting records, and establishing proper controls and budgets to minimize risk and ensure that financials comply with generally accepted accounting principles. Reports directly to the Vice President of Finance.

        Details:
        • Employee Type: Full-Time Employee
        • Location: Honolulu, Oahu
        • Experience Required: At Least 5 Years
        • Degree Required: 4 Year Degree
        • Travel Required: 25%
        • Base Pay: Salary
        Open Details
        Job Description:
        1. Establish and maintain a documented system of accounting policies and procedures.
        2. Oversee the operations of the accounting department, including the design of the organizational structure to achieve department goals and objectives.
        3. Effectively lead the employees, through involved participation and effective communication. Identify challenges and opportunities and develop specific actions plans for follow up.
        4. Assure employee performance appraisals and personnel development plans are conducted annually to identify and communicate areas of acceptable or unacceptable performance.
        5. Regularly communicate, coach, teach, and counsel. Develop a high level of loyalty and support towards the company.
        6. Maintain a system of controls over accounting transactions.
        7. Monitor and maintain adequate cash flows.
        8. Ensure that accounts payable are paid in a timely manner.
        9. Ensure that accounts receivable is collected promptly for both Rental and AOAO.
        10. Ensure that adequate work papers are maintained.
        11. Maintain the chart of accounts.
        12. Ensure the issuance of timely and completed financial statements.
        13. Coordinate and manage the process of preparation of the annual property budgets and forecasts.
        14. Ensure financial plans are consistent with company goals.
        15. Provide financial analysis as needed for AOAO capital investments, pricing, contract negotiations, and cost control.
        16. Coordinate the information to external auditors for annual audits.
        17. Comply with state and federal reporting requirements.
        18. Communicate with outside banks, vendors, audit firms, and insurance agents.
        19. Monthly P&L review with Property Managers and Executive Management.
        20. Other duties as necessary.
        Qualifications:
        1. Must be able to perform each essential duty satisfactorily the requirements listed below are representative of the knowledge, skill and/or ability required.
        2. Minimum Bachelor Degree from four-year college or university with emphasis in accounting, five or more years accounting management experience, or equivalent combination of education and experience. CPA license not required.
        3. Extensive knowledge of hotel accounting, operating budgets, cost analysis, sales & marketing, reservations, rooms, housekeeping & maintenance operations, and food & beverage where applicable. A strategic thinker and demonstrated creativity in finding ways to meet and exceed revenue and bottom line objectives.
        4. Must possess good common sense, reasoning and judgment ability.
        5. Must be proficient in MS Word, Excel, PowerPoint and email usage. Must have a good working knowledge of the internet and web sites.
        How to Apply:

        If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

      • Director of Marketing

        Manages and coordinates the development and implementation of strategic marketing initiatives for the Castle Brand, Vacation Rental Brand and individual properties. Areas of responsibility include: Public Relations, Marketing Programs, Travel Trade Marketing, Creative Design, Social Media, Traditional Advertising, Promotions, Partner Marketing, Market Strategies and Planning, and Marketing Budgets. This position will constantly look at design and technology to improve or create a competitive advantage to enhance Castle's brand exposure.

        Details:
        • Employee Type: Full-Time Employee
        • Location: Honolulu, Oahu
        • Experience Required: At Least 5 Years
        • Degree Required: 4 Year Degree
        • Travel Required: Negligible
        • Base Pay: Salary
        Open Details
        Job Description:
        1. Lead creative design for all online and traditional marketing initiatives including, but not limited to website, online banners, print, and flyers. Develops all type of collateral that is needed by corporate or property.
        2. Manage all corporate and property communication and PR engagements for all brands.
        3. Partner with GM for the Vacation Rental brand to manage marketing efforts for Castle’s expansion into the Vacation Rental market place. Works closely with the General Manager for Castle’s Vacation Rental brand.
        4. In collaboration with VP, develop and implement Social Media strategy and tactics with the assistance of third party tools and vendor. Develop brand, regional and property specific campaigns with primary focus on increasing engagements with Castle’s guests/followers.
        5. Work closely with the Ecommerce, Sales and Revenue teams to drive omni channel marketing campaigns across the enterprise.
        6. Lead all initiatives for multimedia across all channels and products, including managing vendors as well as hands on work editing multimedia as needed (via Adobe Suite).
        7. Lead the efforts to develop a new Travel Agent portal as well as continued build out of a Customer and Travel Agent loyalty program.
        8. Develop marketing strategies and tactics with budgets and well defined KPIs for each market segment for the hotel, condo and VR products.
        9. Brand building – with executive team, lead the overall branding process and focus on driving awareness and ensure that the brands are deployed consistently.
        10. Partnership Marketing – Work with existing partner management teams as well as secure new partner relations to ensure external hotel, air and cruise partner goals are met.
        11. Lead and become the ambassador for marketing related areas in the Newyse system (Vendor: Maxxton), including, but not limited to: guest communication, channel distribution, travel agent and corporate initiatives, specials and packages.
        12. Initiative new marketing programs for brand, region, property – local initiatives, travel clubs, travel trade and more. Spearhead new initiatives and possibilities.
        13. This position will assist in content updates via CMS or, if needed, via HTML and CSS.
        14. Participate in all scheduled company meetings, presentations and communication meetings as required and necessary.
        15. Will manage the coordination, as well as contribute to, the development and management of the annual overall marketing budgets and marketing plans for chain and property.
        16. Other duties and responsibilities as assigned by the Vice President of Ecommerce and Digital Strategy or President.
        Qualifications:
        1. Proven knowledge in working with Adobe Creative Suite software (Photoshop, in Design, Illustrator and Dreamweaver).
        2. At least 5 years’ experience in traditional marketing, preferably in the hospitality industry.
        3. College 4-year degree in Travel Industry management or BA/MBA preferred.
        4. Proven expertise in managing social media campaigns, content curators, bloggers and photographers.
        5. Proven experience in leading omni channel marketing campaigns (initiate, implement, report)./li>
        6. Excellent communication and presentation skills.
        7. Basic knowledge of Content Management, HTML and CSS preferred.
        8. Proven knowledge of hospitality marketing including research, planning, market positioning, market segments, advertising and promotions, internal marketing, and distribution channels preferred.
        9. Proven knowledge in using Microsoft PowerPoint or similar presentation software.
        10. Able to multi-task, prioritize projects, meet deadlines and assure high levels of quality and accuracy.
        How to Apply:

        If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castleresorts.com.