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Career Opportunities

Join the Castle. Let's work together.

Career Opportunities

Join Our Team. Let’s work together!

Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs. Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.

  • Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more!
  • Positive Work Environment We encourage your long-term growth and development. We’ll give you the tools you need to be successful.
  • Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.

Be part of a winning team

  • Castle employees are passionate about what they do, and they do it better than anybody. We believe we have the best staff in hospitality. We think it's because our employees love where they work. Sound interesting to you? Check out our job listings.
  • Success in service starts right here.

Current Job Openings

  • General Manager Resort Condominium Kona Hawaii

    Castle Resorts and Hotels is looking for a dynamic, entrepreneurial, self-motivated individual looking for the next step in their career.

    Candidate must have Resort Hotel or Condominium experience with a strong housekeeping and front office background.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Kona, Island of Hawaii
    • Education Required: College degree in Travel Industry management or equivalent job experience.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. The General Manager will oversee 2 properties, one with approximately 8 units and the other with 50 units all within a mile of each other.
    2. Ideal candidate will possess excellent communication skills, employee relation skills and the ability to interact with ownership and Rental Advisory Board.
    3. The position requires strong organizational skills and the ability to work without supervision. This is the perfect position for someone looking for their first General Manager role.
    Qualifications:
    1. Proven experience in hospitality operations including, but not limited to housekeeping, maintenance, owner relations.
    2. Proven experience in managing operational budgets.
    3. Able to multi-task, prioritize projects, meet deadlines and assure high levels of quality and accuracy.
    4. Must have excellent written and verbal communication skills.
    5. Must possess great decision-making skills. Experience or willingness to work in an agile team environment.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • General Manager Castle Vacation Rentals

    The General Manager position for Castle Resorts and Hotel’s new Vacation Rental (VR) brand will drive the Strategy and Tactics in the launch and ongoing operation of this new vacation rental brand. This is a once in a lifetime opportunity to be part of a new VR brand start-up. The brand goal is to become the Number One Vacation Rental entity for Island Destinations.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Education Required: College 4-year degree in Travel Industry management or Communications and/or legal preferred.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. This leadership role is key to the Castle’s success in this market and will lead and be responsible of every aspect of the day-to-day operations and P/L.
    2. The GM will work with existing Castle resources to power the brand including marketing, operations, guest communications, owner relations, and business development to exponentially grow the Castle Vacation Rental program.
    3. Primary responsibilities include but are not limited to; owner relations and communications, guest services, safety and security of the owners, guests, and employees.
    4. Must be results oriented, practice an involved, communicative leadership style of management, able to evaluate, plan, and direct to achieve goals and objectives, identify and solve problems through coordination and follow up.
    5. Must utilize a participatory team approach.
    Qualifications:
    1. At least 3 years of proven expertise and work experience in the Vacation Rental industry or equivalent entrepreneurship experience in the hospitality industry.
    2. Proven experience in ability to generate leads and close sales.
    3. College 4-year degree in Travel Industry management or Communications and/or legal preferred.
    4. Proven experience in hospitality operations including, but not limited to housekeeping, maintenance, owner relations.
    5. Solid understanding of revenue management principals, distribution channel strategies with emphasis on VR channels.
    6. Proven experience in managing operational and marketing budgets as well as overall PnL.
    7. Entrepreneur at heart with the ability and desire to work for a start-up brand with an agile approach to all aspects of the operation.
    8. Able to multi-task, prioritize projects, meet deadlines and assure high levels of quality and accuracy.
    9. Must have excellent written and verbal communication skills.
    10. Must possess great analytics and decision-making skills. Experience or willingness to work in an agile team environment.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Housekeeping Supervisor - Waikiki Grand Hotel

    The housekeeping supervisor will assist with the day to day operation while maintaining preset standards. Tasks include, but not limited to room assignments, room inspections, daily staffing, inventory control and servicing of units.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Waikiki, Oahu
    • Education Required: High School Diploma or equivalent preferred. On-the-job training provided.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. Cleaning of guest units.
    2. Follow established chemical procedures.
    3. Follow all safety guidelines.
    4. Perform other duties as assigned.
    5. Regularly scheduled meetings with the Hotel Manager will be conducted to review performance results and to discuss necessary changes.
    6. Hotel Manager will assign work schedule and hours during which work is to be performed.
    7. Team member is expected to follow all departmental and company-wide policies and procedures and will be expected to follow company protocol for any issues or concerns.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest & caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Housekeeper - Kona Bali Kai

    Housekeepers are assigned to service guest units while maintaining preset standards. Tasks include but not limited to sweeping, vacuuming, dusting, making of beds, cleaning of kitchens, including stove, oven, microwave, dishware, pots, pans, silverware, appliances and cleaning of the bathrooms.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Kailua-Kona, Big Island
    • Education Required: High School Diploma or equivalent preferred. On-the-job training provided.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. Cleaning of guest units.
    2. Follow established chemical procedures.
    3. Follow all safety guidelines.
    4. Perform other duties as assigned.
    5. Regularly scheduled meetings with the Hotel Management will be conducted to review performance results and to discuss necessary changes.
    6. Hotel Management will assign work schedule and hours during which work is to be performed.
    7. Team member is expected to follow all departmental and company-wide policies and procedures and will be expected to follow company protocol for any issues or concerns.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest & caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Maintenance Staff - Kona Bali Kai

    Kona Bali Kai is looking for maintenance staff to repair, maintain, and refurbish the facility and its furnishings in an independent manner with minimal supervision. Must be able to carry out assigned tasks in an efficient and thorough manner in accordance with quality standards as set forth by management.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Kailua-Kona, Big Island
    • Education Required: High School Diploma or equivalent preferred. On-the-job training provided.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. Able to utilize materials and supplies in an economical manner, and report needs to supervisor.
    2. Report maintenance issues and safety concerns to supervisor.
    3. Complete daily trouble reports and timesheets in an accurate and understandable manner.
    4. Responsible for the safe use and operation of all tools and materials associated with the tasks related to this position.
    5. Maintain a clean and orderly work area.
    6. Able to work and communicate with other employees, guests, and owners in a pleasant and efficient manner.
    7. Available for work schedule including weekend & holidays.
    8. Perform all other duties as required by management.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest & caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Marketing Manager

    Manages and coordinates the development and implementation of marketing initiatives for the Castle Brand, Vacation Rental Brand and individual Castle properties to meet and exceed marketing objectives and top line revenue. Specific areas of responsibility include Public Relations, Creative Design, Social Media, Marketing Programs, Travel Trade Marketing, Partner Marketing, Marketing Plans and Budgets.This position will constantly look at design and technology to improve or create a competitive advantage to enhance Castle's brand exposure.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Experience Required: At Least 3 Years
    • Degree Required: 4 Year Degree
    • Travel Required: Negligible
    • Base Pay: Salary
    Open Details
    Job Description:
    1. Lead creative design for all online and traditional marketing initiatives including, but not limited to website, online banners, print, and flyers.
    2. Working with PR firm, coordinate corporate and property communication for all brands.
    3. Partner with GM for the Castle Vacation Rentals brand to manage marketing efforts for Castle’s expansion into the Vacation Rental market place.
    4. In collaboration with VP of Ecommerce & Digital Strategy, develop and implement Social Media strategy and tactics with the assistance of third party tools and vendor. Develop brand, regional and property specific campaigns with primary focus on increasing engagements with Castle’s guests/followers.
    5. Work closely with the Ecommerce, Sales and Revenue teams to drive omni channel marketing campaigns across the enterprise.
    6. Lead all initiatives for pictures/video across all channels and products. Including manage vendors as well as hands on work to edit multimedia as needed (via adobe suite of products).
    7. Assist President, VP of Sales and VP of Ecommerce & Digital strategy develop marketing strategies and tactics with budgets and well defined KPIs for each market segment for the hotel, condo and VR products.
    8. Brand building – assist the executive team and participate in the overall lead the overall branding process for existing and new brands.
    9. Partnership Marketing – Work with existing partner management teams as well as secure new partner relations to ensure external hotel, air and cruise partner goals are met.
    10. Lead and become the ambassador for marketing related areas in the Newyse system (Vendor: Maxxton), including, but not limited to: guest communication, channel distribution, travel agent and corporate initiatives, specials and packages.
    11. Coordinates all new marketing initiatives, will route and manage the program worksheets and other documentation related to new initiatives. Take a project management lead for all new initiatives.
    12. This position will assist in content updates via CMS or, if needed, via HTML and CSS.
    13. Participate in all scheduled company meetings, presentations and communication meetings as required and necessary.
    14. Will manage the coordination, as well as contribute to, the development and management of the annual overall marketing budgets and marketing plans for chain and property.
    15. Other duties and responsibilities as assigned by the Vice President of Ecommerce and Digital Strategy or President.
    Qualifications:
    1. Proven knowledge in working with Adobe Creative Suite software (Photoshop, in Design, Illustrator and Dreamweaver).
    2. At least 5 years’ experience in traditional marketing, preferably in the hospitality industry.
    3. College 4-year degree in Travel Industry management or BA/MBA preferred.
    4. Proven expertise in managing social media campaigns, content curators, bloggers and photographers.
    5. Proven experience in leading omni channel marketing campaigns (initiate, implement, report).
    6. Excellent communication and presentation skills.
    7. Basic knowledge of Content Management, HTML and CSS preferred.
    8. Proven knowledge of hospitality marketing including research, planning, market positioning, market segments, advertising and promotions, internal marketing, and distribution channels preferred.
    9. Proven knowledge in using Microsoft PowerPoint or similar presentation software.
    10. Able to multi-task, prioritize projects, meet deadlines and assure high levels of quality and accuracy.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castleresorts.com.

  • IT Support Technician

    Castle Resorts & Hotels seeks an IT support Technician in Honolulu, Hawaii to provie TIer 1 IT support to all Castle Resort's properties, accounting offices and corporate office. This position will also assist IT staff wih project planning, implementation and administartion, documenation

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Travel Required: Up to 10% (Interisland)
    • Base Pay: Salary
    Open Details
    Job Description:

    Essential Duties and Responsibilities

    1. First point of contact for user IT support and help desk functions.
    2. Responsible for on-demand property support jobs, both locally and interisland.
    3. Responsible for physical inventory/reconciliation duties.
    4. Assist in ordering, imaging and deploying hardware and software as directed.
    5. Understand and actively participate in setting up and managing Castle’s Sharepoint and Office 365 site.
    6. Assist with PCI compliance and GDPR initiatives.
    Qualifications:
    1. Must be proficient in Microsoft Office 365 programs including, but not limited to: Exchange, Sharepoint, One Drive, Word, Excel, Outlook and Powerpoint.
    2. Familiar with Microsoft operating systems including, but not limited to: Server 2016, Server 2012, Windows 10, Windows 7.
    3. Knowledgeable in Windows networking, structure and management, including active directory.
    4. Strong interpersonal skills, analytical/problem-solving abilities.
    5. Interisland travel up to 10% of work time
    Preferred Qualifications:
    1. Bachelor’s or IT equivalent degree.
    2. At least 2 years of IT support or help desk.
    3. Hotel operations experience.
    4. Exceptional attention to detail.
    5. Work in a fast-paced environment and adhere to deadlinesInterisland travel up to 10% of work time.
    6. Ability to work autonomously and/or in teams.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castleresorts.com.

  • Reservations Agent

    Reservations Sales Agent needed at our Honolulu corporate office for the Castle Resorts & Hotels Reservations Department. We want you! Recently opened position in our Reservations Sales Call Center! Castle Resorts & Hotels, a fun family-oriented company, is looking for a self-motivated, sales-minded, customer-focused and detail-oriented Reservation Sales Agent to join our growing team. Develop positive relationships with guests and partners, communicate effectively on the phone and via email, and give the best possible advice and recommendations to book a Castle Resorts & Hotels vacation experience. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy and efficiency.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Hawaii Residency Required: At Least 1 Year
    • Education Required: High School Diploma
    • Flexibility Required: Must be available weekdays, weekends & holidays
    • Base Pay: Hourly
    Open Details
    Job Skills and Requirements:
    1. Sales: Capture as many reservations as possible by utilizing effective selling techniques and all available tools..
    2. Customer Service/Commuication Skills: Reservation agents talk, listen, and help resolve conflicts with guests. Must have excellent problem-solving skills.
    3. Patience: Reservation agents might have to deal with unforeseen situations. Having patience will help you stay polite, even in stressful situations.
    4. Must answer all calls enthusiastically, with a smile, attentively, courteous, and efficient.
    5. Create memorable experiences with a warm, welcoming personality that can relate to guests.
    6. Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests.
    7. Engage with the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and upsell rooms when possible.
    8. Enjoy multi-tasking in a fast pace environment. Data entry 50% of the job requirement.
    Qualifications:
    1. Must be flexible to work all shifts; from Monday through Friday (6 am - 6 pm); Saturday and Sunday (7 am - 5 pm); including Holidays.
    2. Previous experience passionately providing service to others. Excellent phone skills needed. The best part of serving others is creating experiences for them that go beyond the expected.
    3. Compensation: Hourly plus weekly and monthly incentives.

    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.