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Career Opportunities

Join the Castle. Let's work together.

Career Opportunities

Join Our Team. Let’s work together!

Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs. Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.

  • Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more!
  • Positive Work Environment We encourage your long-term growth and development. We’ll give you the tools you need to be successful.
  • Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.

Be part of a winning team

  • Castle employees are passionate about what they do, and they do it better than anybody. We believe we have the best staff in hospitality. We think it's because our employees love where they work. Sound interesting to you? Check out our job listings.
  • Success in service starts right here.

Current Job Openings

  • Reservations Sales Agent

    Castle Hospitality Group is searching for an enthusiastic Reservation Sales Agent for Chase N Rainbows, Maui (westmauicondos.com). The candidate needs to possess skills in the areas of Reservation Sales, and Owner/Guest Services displaying a positive attitude, demonstrating strong communication skills.

    The culture at Castle Hospitality Group is fast-paced, agile, and innovative and thus requires a Reservation Sales Agent that embraces change. A team-oriented attitude, being able to service guests and owners both over the phone with a smile is a must.

    Details:
    • Brand/Division: Chase'N Rainbows
    • Employee Type: Full-Time Employee
    • Location: Lahaina, Maui
    • Education Required: High school diploma or equivalent preferred.
    Open Details
    Essential Functions and Responsibilities:
    1. Primary responsibility is to service owners and guests via the telephone and online using Chase N Rainbows electronic platforms.
    2. Revenue generation through Voice using Castle Call flow best practices.
    3. Revenue generation through Vacation Rental channels (i.e., Vrbo & Airbnb).
    4. Be the expert on all Reservation Sales center technology platforms.
    5. Use all department electronic platforms used for Sales and Owner/Guest Relations.
    6. Engage with guests growing existing relationships and making new relationships with customers from various channels of distribution.
    7. Responsible for sending guest/owner communication pre-stay, during stay and post stay.
    8. Maximize revenue opportunities and manage the overall usage of all electronic platforms; operational standard operating procedures, including the Customer Relationship Management platform and Reservations Sales Suite systems.
    9. Meet and exceed the Castle Hospitality Group’s standard and metrics in all areas.
    10. Other duties as assigned.
    Qualifications:
    1. At least 3 years’ experience in reservation sales. Vacation rental experience helpful.
    2. Voice Channel sales skills for optimizing conversions.
    3. Product sales skills knowing the selling benefits for a resort and unit.
    4. Experience in using a CRM/Reservation Sales Suite such as Track Pulse or Navis CRM.
    5. Experience in PMS systems such as V12 or Escapia.
    6. Experience in managing communication with guests and owners.
    7. Experience in onboarding new units and processing exiting units.
    8. Have high customer service, able to multi-task, be willing to take on duties as assigned.
    9. How to Apply:

      If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Reservations Sales Agent

    Castle Resorts and Hotels is seeking a Reservations Center Agent for a full-time position located in Honolulu, Oahu. The Castle Reservation Sales Center is partially a centralized environment where most manifests with reservations get sent and entered into the property management system, taking the majority of room reservations through incoming/outgoing calls through voice, servicing property calls, and servicing our travel partners/group contacts/and miscellaneous inquiries. Reservation Sales Agent must be Sales oriented, have a positive attitude, articulate, enthusiastic, be able to show empathy and ultimately be revenue focused with a desire to provide exceptional customer experience.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Education Required: High school diploma or equivalent preferred.
    Open Details
    Essential Functions and Responsibilities:
    1. Be topline reservation focused through the Voice Distribution Channel and close reservations over the telephone using Castle Call Flow techniques’ applicable to inbound and outbound calls.
    2. Be able to use skill sets and company training to engage with guests/develop relationships over the phone, quote room rates, availability and provide features and benefits to potential guests and ultimately create a sense of urgency to book.
    3. By asking open ended questions and other Sales techniques, work with customers to offer the right accommodations (whether room type or unit), quote alternate rates and availability if appropriate, and to cross sell other Castle properties when necessary.
    4. Accurately input reservations into the property management system/reservation system and another platform as required.
    5. Provide customized benefits “you can enjoy…” and supportive valued information to customers such as selling features, directions, activities, etc.
    6. Need to be experts in the Property Management Systems (Newyse), and Room Master and all software used within these tools, as well as the Customer Relationship Management platform (Navis and/or Track)
    7. Build an understanding of internal processes and systems used
    8. Administrative duties include faxing, typing, and filing.
    9. Be alert and knowledgeable to programs, promotions, and messages and apply as necessary.
    10. Other duties as assigned.
    Qualifications:
    1. High school diploma or equivalent (school / work experience)
    2. Ability to think creatively to solve customer and employee issues, good common sense, reasoning and judgment.
    3. Good communication skills (verbal and written) with customer service skills.
    4. Professional, Punctual, attention to detail and well organized.
    5. Minimum typing speed of 40 wpm; 10 key preferable.
    6. How to Apply:

      If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Maintenance Coordinator

    Castle Resorts and Hotels is seeking a Maintenance Coordinator for a full-time position located in Lahaina, Maui. The Maintenance Coordinator’s primary responsibility is to assist Chase ‘N Rainbows with answering phone calls pertaining to maintenance issues for all vacation rental units and assigning tasks to the maintenance team while exceeding expectations for guests, owners and vendors.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Lahaina, Maui
    • Education Required: High school diploma or equivalent preferred.
    Open Details
    Essential Functions and Responsibilities:
    1. Assist in promoting, establishing and maintaining positive relations with our guests, owners and vendors.
    2. Answer and route phone calls from guest(s) and vendors to the appropriate contact within the office and/or dispatch personnel based on immediate needs.
    3. Assisting in the office with maintenance emails.
    4. Provide guest(s) and vendors with assistance in all aspects of scheduling repairs, communicating procedures, supplying general unit info as needed, and facilitating access to the property and unit.
    5. Provide high quality of customer service.
    6. Assist with the scheduling of contractor/vendor work and coordinate with guest(s), housekeeping, and owners.
    7. Unit inspections upon departure and/or prior to arrival to ensure unit(s) meet and maintain quality standards.
    8. Other administrative duties as assigned.
    Qualifications:
    1. Good communication (verbal and written).
    2. Must have hospitality, customer service or property management experience with an extremely pleasant hospitality attitude demeanor.
    3. Computer knowledge: Two (2) different reservation operating systems are used daily.
    4. Experience with Microsoft Outlook and Excel.
    5. Detailed oriented; able to maintain records, keep inventory and materials clean and organized.
    6. Ability to think creatively to solve concerns of vacation rental property owners and rental guests with good common sense, reasoning and judgment.
    7. Positive attitude and ability to work well individually and as part of a team.
    8. Lift and/or move up to 50 pounds.
    9. Use of own car with insurance and cellphone.
    10. Ability to complete multiple tasks in a timely and efficient manner.
    11. Available to work 40 hours within department operational hours of 8:00am – 5pm, 7 days a week.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Operations Manager

    The operations manager of Trinity Maid Company is responsible for the daily operations of a housekeeping and laundry department to ensure the highest quality of condo care and cleaning. Establishes systems and workflows, standard procedures and quality control plans. Responsible for training, supervising and supporting the daily field operations amongst all the field employees for TMC (housekeepers, window washers, houseman and head housekeepers), while delivering excellent guest and owner experience. Manages staff in the day-to day performance of their jobs and has full authority for personnel actions.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Lahaina, Maui
    • Education Required: High school diploma or equivalent preferred.
    Open Details
    Essential Functions and Responsibilities:
    1. Supervise employees and team performance, train employees, coach, counsel and motivate employees.
    2. Evaluate employees, investigate complaints or performance concerns and implement disciplinary action as needed and in consultation with management.
    3. Ensure and maintain a safe work environment by educating and directing employees.
    4. Organize housekeepers, window washers and houseman with their schedule and supplies.
    5. Process orders, maintain inventory and control of linen and supplies.
    6. Follow rules and regulations from TMC and from all properties being serviced.
    7. Promote, establish and maintain positive relations with our guests, owners and vendors.
    8. Respond to owner and guest complaint and concerns.
    9. Perform unit quality and condition inspections.
    10. Facilitate communication (last minute changes, deliveries, etc.) to head housekeepers during morning briefings.
    11. Complete daily double checks for TMC and Chase ‘N Rainbows (CNR), which includes “OS” and OF” notes and bedding configuration fees.
    12. Load schedule, edit notes, input times, schedule housekeepers and edit workflow in property system.
    13. Answer and monitor phones, email and Zipwhip throughout the day.
    Qualifications:
    1. Must possess excellent organizational, leadership and communication skills (verbal and written)
    2. Extremely pleasant “hospitality attitude” demeanor.
    3. Ability to think creatively to solve concerns of vacation rental property owners and rental guests with good common sense, reasoning and judgment.
    4. Ability to complete multiple tasks in a timely and efficient manner and be able to adjust to last minute changes.
    5. Ability to learn new technology and implement as needed.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Housekeeper - Waikiki Grand Hotel

    Housekeepers at Waikiki Grand are assigned to service guest units while maintaining preset standards. Tasks include but not limited to sweeping, vacuuming, dusting, making of beds, cleaning of kitchens, including stove, oven, microwave, dishware, pots, pans, silverware, appliances, and cleaning of the bathrooms.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Education Required: High school diploma or equivalent preferred.
    Open Details
    Essential Functions and Responsibilities:
    1. Cleaning of guest units.
    2. Changing and laundering of bed linen/towels.
    3. Follow established chemical procedures.
    4. Follow all safety guidelines.
    5. Perform other duties as assigned.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest and caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Housekeeping Coordinator

    The Housekeeping Coordinator’s primary responsibility is to assist Trinity Maid Company and Chase ‘N Rainbows with maintaining systems, property of owners, completing and coordinating housekeeping schedules, inputting, updating and/or facilitating any and all guest and owner requests, while exceeding expectations.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Lahaina, Maui
    • Education Required: High school diploma or equivalent preferred.
    Open Details
    Essential Functions and Responsibilities:
    1. Assist Trinity Maid Company & Chase ‘N Rainbows in promoting, establishing and maintaining positive relations with our guests, owners, and vendors.
    2. Facilitate communication (last minutes changes, deliveries etc.) to head housekeepers during morning briefings.
    3. Prepare guest letters & complete service log.
    4. Preload and schedule early check-ins in V12 and ORM.
    5. Enter daily rates in ORM.
    6. Answer and monitor phones, emails, and Zipwhip throughout the day, while communicating with applicable departments.
    7. Print and organize schedules.
    8. Process orders for cleaning supplies, guest supplies and linens.
    9. Assist TMC owners and guests with lost and found tracking, communication and shipping.
    10. Deliver items to guest(s) and to the housekeeping team to assist with last minute requests.
    11. Other duties as assigned.
    Qualifications:
    1. Good communication (verbal and written).
    2. Extremely pleasant “hospitality attitude” demeanor.
    3. Ability to think creatively to solve concerns of vacation rental property owners and rental guests with good common sense, reasoning and judgment.
    4. Ability to learn new technology and implement as needed.
    5. Ability to complete multiple tasks in a timely and efficient manner.
    6. How to Apply:

      If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • General Maintenance Technician

    Castle Resorts and Hotels is seeking a General Maintenance Technicial for a full-time position located in Waikiki, Oahu. The full-time general maintenance technician will be responsible for repairing, refurbishing, and maintaining facilities and furnishings in an independent manner with minimal supervision. Must be able to necessitate expertise in plumbing, electrical, carpentry, painting, drywall and minor appliance repairs efficiently and in a thorough manner in accordance with quality standards.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Waikiki, Oahu
    • Education Required: High school diploma or equivalent preferred.
    Open Details
    Essential Functions and Responsibilities:
    1. Able to utilize materials and supplies in an economical manner.
    2. Report maintenance issues and safety concerns to supervisor.
    3. Complete daily trouble reports and timesheets in an accurate and understandable manner.
    4. Responsible for the safe use and operation of all tools and materials associated with the tasks related to this position.
    5. Maintain a clean and orderly work area.
    6. Other duties as assigned.
    Qualifications:
    1. Minimum of three (3) years of hotel or condominium resort interior maintenance experience or an equivalent amount of experience in related areas.
    2. Must be able to lift 75 pounds.
    3. High School Diploma or GED
    4. How to Apply:

      If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • House Person

    Castle Resorts and Hotels is seeking a House Person for a full-time position located in Kihei, Maui. The house person will be assigned to assist with cleaning of guest rooms and assigned areas according to present standards. Tasks include but not limited to vacuuming, dusting, shampooing of carpet, carpet extraction, floor scrubbing, window cleaning, high dusting while utilizing proper equipment, tools and chemicals. Will also assist with the delivery/pick-up of linen.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Kihei, Maui
    • Education Required: High school diploma or equivalent preferred.
    Open Details
    Essential Functions and Responsibilities:
    1. Perform delivery tasks requested by housekeeping management and/or general manager including but not limited to, assisting with guest requests, removal of used linen, delivery of clean linen items, and delivery of supplies to and from storage areas.
    2. Guest delivery items to include setting up extra bedding, infant cribs, and any other equipment as designated by the front office team members, housekeeping management and/or general manager.
    3. Follow established chemical procedures.
    4. Follow all safety guidelines.
    5. Perform other duties as assigned.
    6. Other duties as assigned.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Pushing, bending, stooping, upward reaching, manual dexterity. Minimum pushing 75-100 pounds.
    5. Be an honest and caring person.
    6. Minimum lifting of 25 pounds.
    7. High School Diploma or GED.
    8. How to Apply:

      If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Reservations Clerk

    The Reservations Clerk’s primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and available tools.
    Tasks are highlighted below and will also include, but not limited to administrative duties as needed.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Hilo, Island of Hawaii
    • Education Required: High School Diploma or equivalent preferred.
    Open Details
    Essential Duties and Responsibilities:
    1. Ability to quote room rates, availability, provide benefits/features to potential guests, as well as following up on reservation leads in a professional manner while adhering to property restrictions.
    2. Input reservations (via phone, fax, internet, and email) into the property management system.
    3. Provide supportive information to customers and agencies such as directions, activities, tours and dining options.
    4. Other administrative duties as assigned.
    Qualifications:
    1. Good communication (verbal and written).
    2. Ability to think creatively to solve customer and employee issues, good common sense, reasoning and judgment.
    3. Ability to complete multiple tasks in a timely and efficient manner.
    4. Professional phone etiquette.
    5. Fluency in English is mandatory. Japanese language a plus.
    6. At least one (1) year of hospitality industry experience, preferably within the front office or reservations department.
    7. High School Diploma or GED.
    8. How to Apply:

      If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • General Maintenance Technician

    Castle Resorts and Hotels is seeking a General Maintenance Technician for a full-time position at our Waikiki location, on the island of Oahu. As the Maintenance Technician, you will be responsible for repairing, maintaining and refurbishing the facilities and its furnishings in an independent manner with minimal supervision.

    Details:
    • Employee Type: Casual/on-Call Employee
    • Location: Waikiki, Honolulu, Oahu
    • Education Required: High School Diploma or equivalent preferred.
    • Experience Minimum 2-3 years of hotel or condominium resort maintenance experience.
    Open Details
    Summary
    1. Able to repair, maintain, and refurbish the facilities and its furnishings in an independent manner with minimal supervision.
    2. Able to necessitate expertise in plumbing, electrical, carpentry, painting, drywall, and minor appliance repairs.
    3. Able to carry out assigned tasks in an efficient and thorough manner in accordance with quality standards as set forth by management.
    Essential Duties and Responsibilities:
    1. Able to utilize materials and supplies in an economical manner, and report needs to supervisor.
    2. Report maintenance issues and safety concerns to supervisor.
    3. Responsible for limited inventory control and ordering.
    4. Complete daily trouble reports and timesheets in an accurate and understandable manner.
    5. Responsible for the safe use and operation of all tools and materials associated with the tasks related to this position.
    6. Maintain a clean and orderly work area.
    Qualifications:
    1. Minimum of 2-3 years of hotel or condominium resort interior maintenance experience or an equivalent amount of experience in related areas. Must be able to lift 75 pounds.
    Requirements:
    1. Valid driver’s license with a current clean abstract.
    2. Able to work and communicate with other employees, guests, and owners in a pleasant and efficient manner.
    3. Available for work schedule including weekend and holidays.
    4. Perform all other duties as required by management.
    5. How to Apply:

      If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.