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Career Opportunities

Join the Castle. Let's work together.

Career Opportunities

Join Our Team. Let’s work together!

Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs. Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.

  • Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more!
  • Positive Work Environment We encourage your long-term growth and development. We’ll give you the tools you need to be successful.
  • Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.

Be part of a winning team

  • Castle employees are passionate about what they do, and they do it better than anybody. We believe we have the best staff in hospitality. We think it's because our employees love where they work. Sound interesting to you? Check out our job listings.
  • Success in service starts right here.

Current Job Openings

  • Senior Vice President of Sales & Marketing

    We have an exciting leadership position open in our Sales and Marketing division for an experienced Senior Vice President of Sales & Marketing. The SVP of Sales and Marketing will spearhead the continued development and growth of our two distinct hospitality brands - Castle Resorts & Hotels and Castle Vacation Rentals Hawaii.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Education Required: Bachelor's Degree or equivalent. Master's Degree preferred.
    • Salary: Based on experience.
    Open Details
    Overview

    The position will report directly to the President & Chief Executive Officer in our Honolulu Corporate Headquarters and lead a team of hospitality sales and marketing professionals to manage, plan, direct and implement the sales and marketing activities for two separate, yet connected brands – Castle Resorts & Hotels and Castle Vacation Rentals Hawaii.

    Responsible for the strategic planning, development, implementation, monitoring and reporting of all Castle sales and marketing activities for each brand and individual properties/market segments to meet and exceed revenue objectives. Experience with the vacation rental and resort condominium markets are key.

    Areas of responsibility include, but is not limited to brand strategy, strategic planning, sales management, advertising, CRM strategies, technology, public relations, pricing strategies, promotions, electronic distribution, reservations and integrated marketing initiatives.

    Position is a member of the Senior Management Committee, which is the policy making entity of the company. Interfaces with other company disciplines including Operations, Accounting, Finance, General Counsel, Administration and the Board of Directors.

    Assists in new property acquisitions and owner relations. A tough minded, results oriented, involved, communicative leadership style of management with strong planning, directing, problem identifying and solving required. Utilize a team management, participative style and approach.

    Job Skills and Requirements:
    1. Drive topline incremental revenues and maximize all ancillary fees.
    2. Develop and implement comprehensive annual market plans and marketing budgets for each company brand to meet and exceed revenue targets for all Castle properties.
    3. Develop and execute brand strategies to build brand awareness consistent with brand strategies.
    4. Manages and directs the sales, marketing and reservations team to meet and exceed targeted revenue objectives.
    5. Maintain and promote a teamwork environment with effective and clear communication amongst co-workers and direct reports.
    6. Establish specific revenue and marketing goals by market segment and distribution channel with specific objectives, strategies, tactics, measurement and budgets to achieve and/or exceed revenue targets. Develop a strategic approach to marketing with a close loop marketing process to constantly monitor progress against predetermined goals.
    7. Establish and implement a comprehensive sales and marketing management process that provides measurement, tracking and accountability of all sales and marketing activities.
    8. Participate in the Strategic Planning Committee to guide overall company strategic growth plans.
    9. Develop, execute and control annual and marketing budgets tied to strategic brand goals and objectives.
    10. Deploy ongoing product development to identify new sources of revenue and business opportunities.
    11. Develop and implement individual property market plans for priority properties and as needed, that reflect the unique market attributes and unique selling points (USP) of each property.
    12. Deploy channel distribution management to include electronic and other traditional distribution channels to optimize revenue opportunities for all Castle properties.
    13. Establish sales incentive plans tied to specific, predetermined criteria to assist in exceeding targeted revenue objectives.
    14. Develop and implement a Public Relations and Corporate Communications Plan to achieve company objectives, brand development and individual property needs.
    15. Plan, develop, implement and measure all travel trade and consumer marketing programs and initiatives to achieve revenue targets for each segment.
    16. Develop, maintain and solidify key industry relationship and partnerships to leverage for Castle marketing initiatives.
    17. Oversee trade shows, consumer shows and sales promotions with sales team on behalf of all properties and to achieve corporate objectives.
    18. Active participation in key trade organizations to provide Castle brand exposure and to identify and optimize opportunities.
    19. Establish and promote excellent owner relations through direct participation in owner meetings, written sales and marketing updates, etc.
    20. Manage the reservation department to ensure optimize efficiency for the department.
    21. Plan and coordinate sales and marketing meetings, ongoing sales and marketing reviews and other communication meetings as needed and required.
    22. Responsible for the selection, training, development, supervision, motivation, accountability and leadership of the sales, marketing and reservation staff.
    23. Develop a corporate market segmentation and distribution channel performance reporting system to develop reporting standards and performance benchmarks.
    24. Participant in new property acquisition efforts and perform as a key member of the acquisition team.
    Qualifications:
    1. Experience: Ten (10) or more years’ experience in leading, directing, planning and execution of a sales and/or marketing department at a corporate level involving hotel, vacation rental or travel industry operations. Track record of leading and inspiring teams to meet or exceed sales goals. Experience in meeting high performance sales, promotional and marketing standards. Experienced in developing and executing marketing plans and strategic planning. Must have a good working knowledge of Hawaii’s travel industry, distribution systems, hotel and the vacation rental industries. Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. Ability to quickly evaluate alternatives and decide on a plan of action.
    2. Knowledge: Extensive knowledge of Hawaii’s hospitality industry, distribution channels and industry relationships. Exceptional verbal and written communication skills and the ability to deliver effective oral presentations to owners and internal departments. A strategic thinker and demonstrated creativity in finding ways to meet and exceed revenue and sales objectives. High degree of practical marketing experience and brand development. Knowledge in the preparation of marketing budgets and segmentation forecasts. Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis. Extensive knowledge of sales skills, marketing skills, revenue management, recruiting, supervising, training and motivating managers. Understanding of CRES/PMS technology and third-party connectivity. Knowledge of the vacation rental industry and latest trends.
    3. Education: Extensive knowledge of Hawaii’s hospitality industry, distribution channels and industry relationships. Exceptional verbal and written communication skills and the ability to deliver effective oral presentations to owners and internal departments. A strategic thinker and demonstrated creativity in finding ways to meet and exceed revenue and sales objectives. High degree of practical marketing experience and brand development. Knowledge in the preparation of marketing budgets and segmentation forecasts. Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis. Extensive knowledge of sales skills, marketing skills, revenue management, recruiting, supervising, training and motivating managers. Understanding of CRES/PMS technology and third-party connectivity. Knowledge of the vacation rental industry and latest trends.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to amattson@castlehospitalitygroup.com.

  • Accountant

    Castle Resorts and Hotels is seeking a Property Accountant for a full-time position located in Honolulu. As the property accountant, you will be responsible for supporting accounts payable and receivable, processing payroll, budgeting and generating accurate and timely financial statements.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Education Required: Bachelor degree in Accounting, Finance, Business with an emphasis in Accounting or related field.
    • Experience 2 - 3+ years in Accounting.
    Open Details
    Essential Functions and Responsibilities:
    1. Support accounts payable and receivable operations, manage full-cycle payable process.
    2. Prepare analysis, payment schedule, and reconciliations.
    3. Prepares financial statements by gathering and analyzing information from the property management system and from various departments.
    4. Support implementation, maintenance and adherence to internal controls and accounting procedures ensuring compliance with GAAP.
    5. Assist in monthly, quarterly, and annual financial preparation.
    6. Performs general ledger account reconciliations, verify accuracy of data, and report, identify, and correct errors made by both internal and external personnel.
    7. Prepares payments by accruing expenses; assigning account numbers; reconciling accounts.
    8. Maintains and reconcile all bank and balance sheet accounts.
    9. Ensures compliance with and timely preparation of all required local and state taxes.
    10. Answers accounting and financial questions by researching and interpreting data.
    11. Develops and implements accounting procedures by analyzing current procedures; recommending changes.
    12. Serves as point of contact for property level personnel for accounting subject matters.
    13. Assist with budget planning/reporting, financial auditing, and process improvements.
    14. Occasionally travels to properties to support and train on-site personnel.
    15. Ad-hoc reporting and special projects, as requested.
    Qualifications:
    1. Bachelor's degree in Accounting, Finance, Business with an emphasis in Accounting, or a related field.
    2. 2-3+ years of Accounting experience.
    3. Fundamental knowledge of finance, accounting, budgeting, cost accounting and cost control principles, and Generally Accepted Accounting Principles (GAAP).
    4. Detailed and deadline-oriented.
    5. Excellent interpersonal skills including verbal and written communication skills.
    6. Excellent computer skills; experience in accounting software, Microsoft Office Suite.
    7. How to Apply:

      If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Waimea Country Lodge - Open Positions

    We are looking to fill a variety of part-time and full-time positions at Waimea Country Lodge on the Big Island: Part-time Housekeeper, Part-time Front Desk Agent and Full-time Maintenance.

    Details:
    • Employee Type: Full and Part-Time Employees
    • Location: Waimea, Big Island
    • Education Required: High School Diploma or equivalent preferred.
    • Salary: Based on experience.
    Open Details
    Open Positions:

    Waimea Country Lodge is looking to fill the following full and part-time positions:

    1. Part-time Housekeeper
    2. Part-time Front Desk Agent
    3. Full-time Maintenance
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com or apply in person. Waimea Country Lodge is located at 65-120 Lindsey Road, Kamuela, HI 96743.

  • The ISO Kauai - Open Positions

    We are looking to fill a variety of part-time and full-time positions at The ISO on Kauai: Night Auditor and Housekeeping Attendant Full-Time. Winner of the 2019 HLTA Hawaii's Best Boutique Hotel Award.

    Details:
    • Employee Type: Full and Part-Time Employees
    • Location: Kapaa, Kauai
    • Education Required: High School Diploma or equivalent preferred.
    • Salary: Based on experience.
    Open Details
    Open Positions:

    The ISO on Kauai is looking to fill the following full and part-time positions:

    1. Night Auditor (Must be willing to work during graveyard hours)
    2. Housekeeping Attendant Full-Time
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com or apply in person. The ISO is located at 4-796 Kuhio Highway, Kapaa, HI 96746.

  • Housekeeping Lead - Kona Bali Kai/Kona Reef

    The Housekeeping Lead position will assist with the day to day operation while maintaining preset standards. Tasks include, but not limited to room assignments, unit inspections, daily staffing, inventory control and servicing of units.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Kailua-Kona, Big Island
    • Education Required: High School Diploma or equivalent preferred. On-the-job training provided.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. Supervise team members of the housekeeping department.
    2. Inspection of serviced units to ensure cleaning standards are met.
    3. Servicing of units.
    4. Follow established chemical procedures.
    5. Follow all safety guidelines.
    6. Perform other duties as assigned.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest & caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com or apply in person. Kona Bali Kai is located at 76-6246 Alii Drive, Kailua-Kona, HI 96740.

  • House Person - Kona Bali Kai

    The house person will be assigned to assist with cleaning of guest rooms and assigned areas according to present standards. Tasks include but not limited to vacuuming, dusting, shampooing of carpet, carpet extraction, floor scrubbing, window cleaning, high dusting while utilizing proper equipment, tools and chemicals. Will also assist with the delivery/pick-up of linen.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Kailua-Kona, Big Island
    • Education Required: High School Diploma or equivalent preferred. On-the-job training provided.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. Perform delivery tasks requested by housekeeping management and/or resort manager including but not limited to, assisting with guest requests, removal of used linen, delivery of clean linen items, and delivery of supplies to and from storage areas.
    2. >Guest delivery items to include extra bedding, infant cribs, and any other equipment as designated by the front office team members, housekeeping management and/or resort manager.
    3. Follow established chemical procedures.
    4. Follow all safety guidelines.
    5. Perform other duties as assigned.
    Qualifications:
    1. Minimum lifting of 25 pounds.
    2. Must be able to speak, read, write and understand the English language.
    3. Must be able available to work on any day of the week and shift.
    4. Must be able to complete work timely and accurately with attention to detail.
    5. Be an honest & caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com or apply in person. Kona Bali Kai is located at 76-6246 Alii Drive, Kailua-Kona, HI 96740.

  • Housekeeper - Kona Bali Kai

    Housekeepers are assigned to service guest units while maintaining preset standards. Tasks include but not limited to sweeping, vacuuming, dusting, making of beds, cleaning of kitchens, including stove, oven, microwave, dishware, pots, pans, silverware, appliances and cleaning of the bathrooms.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Kailua-Kona, Big Island
    • Education Required: High School Diploma or equivalent preferred. On-the-job training provided.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. Cleaning of guest units
    2. Follow established chemical procedures
    3. Follow all safety guidelines
    4. Perform other duties as assigned
    Qualifications:
    1. Must be able to speak, read, write and understand the English language
    2. Must be able available to work on any day of the week and shift
    3. Must be able to complete work timely and accurately with attention to detail
    4. Be an honest & caring person
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com or apply in person. Kona Bali Kai is located at 76-6246 Alii Drive, Kailua-Kona, HI 96740.

  • Reservations Agent

    Reservations Sales Agent needed at our Honolulu corporate office for the Castle Resorts & Hotels Reservations Department. We want you! Recently opened position in our Reservations Sales Call Center! Castle Resorts & Hotels, a fun family-oriented company, is looking for a self-motivated, sales-minded, customer-focused and detail-oriented Reservation Sales Agent to join our growing team. Develop positive relationships with guests and partners, communicate effectively on the phone and via email, and give the best possible advice and recommendations to book a Castle Resorts & Hotels vacation experience. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy and efficiency.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Hawaii Residency Required: At Least 1 Year
    • Education Required: High School Diploma
    • Flexibility Required: Must be available weekdays, weekends & holidays
    • Base Pay: Hourly
    Open Details
    Job Skills and Requirements:
    1. Sales: Capture as many reservations as possible by utilizing effective selling techniques and all available tools..
    2. Customer Service/Commuication Skills: Reservation agents talk, listen, and help resolve conflicts with guests. Must have excellent problem-solving skills.
    3. Patience: Reservation agents might have to deal with unforeseen situations. Having patience will help you stay polite, even in stressful situations.
    4. Must answer all calls enthusiastically, with a smile, attentively, courteous, and efficient.
    5. Create memorable experiences with a warm, welcoming personality that can relate to guests.
    6. Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests.
    7. Engage with the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and upsell rooms when possible.
    8. Enjoy multi-tasking in a fast pace environment. Data entry 50% of the job requirement.
    Qualifications:
    1. Must be flexible to work all shifts; from Monday through Friday (6 am - 6 pm); Saturday and Sunday (7 am - 5 pm); including Holidays.
    2. Previous experience passionately providing service to others. Excellent phone skills needed. The best part of serving others is creating experiences for them that go beyond the expected.
    3. Compensation: Hourly plus weekly and monthly incentives.

    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.