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Career Opportunities

Join the Castle. Let's work together.

Career Opportunities

Join Our Team. Let’s work together!

Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs. Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.

  • Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more!
  • Positive Work Environment We encourage your long-term growth and development. We’ll give you the tools you need to be successful.
  • Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.

Be part of a winning team

  • Castle employees are passionate about what they do, and they do it better than anybody. We believe we have the best staff in hospitality. We think it's because our employees love where they work. Sound interesting to you? Check out our job listings.
  • Success in service starts right here.

Current Job Openings

  • Marketing Manager

    Manages and coordinates the development and implementation of marketing initiatives for the Castle Brand, Vacation Rental Brand and individual Castle properties to meet and exceed marketing objectives and top line revenue. Specific areas of responsibility include Public Relations, Creative Design, Social Media, Marketing Programs, Travel Trade Marketing, Partner Marketing, Marketing Plans and Budgets.This position will constantly look at design and technology to improve or create a competitive advantage to enhance Castle's brand exposure.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Experience Required: At Least 3 Years
    • Degree Required: 4 Year Degree
    • Travel Required: Negligible
    • Base Pay: Salary
    Open Details
    Job Description:
    1. Lead creative design for all online and traditional marketing initiatives including, but not limited to website, online banners, print, and flyers.
    2. Working with PR firm, coordinate corporate and property communication for all brands.
    3. Partner with GM for the Castle Vacation Rentals brand to manage marketing efforts for Castle’s expansion into the Vacation Rental market place.
    4. In collaboration with VP of Ecommerce & Digital Strategy, develop and implement Social Media strategy and tactics with the assistance of third party tools and vendor. Develop brand, regional and property specific campaigns with primary focus on increasing engagements with Castle’s guests/followers.
    5. Work closely with the Ecommerce, Sales and Revenue teams to drive omni channel marketing campaigns across the enterprise.
    6. Lead all initiatives for pictures/video across all channels and products. Including manage vendors as well as hands on work to edit multimedia as needed (via adobe suite of products).
    7. Assist President, VP of Sales and VP of Ecommerce & Digital strategy develop marketing strategies and tactics with budgets and well defined KPIs for each market segment for the hotel, condo and VR products.
    8. Brand building – assist the executive team and participate in the overall lead the overall branding process for existing and new brands.
    9. Partnership Marketing – Work with existing partner management teams as well as secure new partner relations to ensure external hotel, air and cruise partner goals are met.
    10. Lead and become the ambassador for marketing related areas in the Newyse system (Vendor: Maxxton), including, but not limited to: guest communication, channel distribution, travel agent and corporate initiatives, specials and packages.
    11. Coordinates all new marketing initiatives, will route and manage the program worksheets and other documentation related to new initiatives. Take a project management lead for all new initiatives.
    12. This position will assist in content updates via CMS or, if needed, via HTML and CSS.
    13. Participate in all scheduled company meetings, presentations and communication meetings as required and necessary.
    14. Will manage the coordination, as well as contribute to, the development and management of the annual overall marketing budgets and marketing plans for chain and property.
    15. Other duties and responsibilities as assigned by the Vice President of Ecommerce and Digital Strategy or President.
    Qualifications:
    1. Proven knowledge in working with Adobe Creative Suite software (Photoshop, in Design, Illustrator and Dreamweaver).
    2. At least 5 years’ experience in traditional marketing, preferably in the hospitality industry.
    3. College 4-year degree in Travel Industry management or BA/MBA preferred.
    4. Proven expertise in managing social media campaigns, content curators, bloggers and photographers.
    5. Proven experience in leading omni channel marketing campaigns (initiate, implement, report).
    6. Excellent communication and presentation skills.
    7. Basic knowledge of Content Management, HTML and CSS preferred.
    8. Proven knowledge of hospitality marketing including research, planning, market positioning, market segments, advertising and promotions, internal marketing, and distribution channels preferred.
    9. Proven knowledge in using Microsoft PowerPoint or similar presentation software.
    10. Able to multi-task, prioritize projects, meet deadlines and assure high levels of quality and accuracy.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castleresorts.com.

  • IT Support Technician

    Castle Resorts & Hotels seeks an IT support Technician in Honolulu, Hawaii to provie TIer 1 IT support to all Castle Resort's properties, accounting offices and corporate office. This position will also assist IT staff wih project planning, implementation and administartion, documenation

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Travel Required: Up to 10% (Interisland)
    • Base Pay: Salary
    Open Details
    Job Description:

    Essential Duties and Responsibilities

    1. First point of contact for user IT support and help desk functions.
    2. Responsible for on-demand property support jobs, both locally and interisland.
    3. Responsible for physical inventory/reconciliation duties.
    4. Assist in ordering, imaging and deploying hardware and software as directed.
    5. Understand and actively participate in setting up and managing Castle’s Sharepoint and Office 365 site.
    6. Assist with PCI compliance and GDPR initiatives.
    Qualifications:
    1. Must be proficient in Microsoft Office 365 programs including, but not limited to: Exchange, Sharepoint, One Drive, Word, Excel, Outlook and Powerpoint.
    2. Familiar with Microsoft operating systems including, but not limited to: Server 2016, Server 2012, Windows 10, Windows 7.
    3. Knowledgeable in Windows networking, structure and management, including active directory.
    4. Strong interpersonal skills, analytical/problem-solving abilities.
    5. Interisland travel up to 10% of work time
    Preferred Qualifications:
    1. Bachelor’s or IT equivalent degree.
    2. At least 2 years of IT support or help desk.
    3. Hotel operations experience.
    4. Exceptional attention to detail.
    5. Work in a fast-paced environment and adhere to deadlinesInterisland travel up to 10% of work time.
    6. Ability to work autonomously and/or in teams.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castleresorts.com.

  • Reservations Agent

    Reservations Sales Agent needed at our Honolulu corporate office for the Castle Resorts & Hotels Reservations Department. We want you! Recently opened position in our Reservations Sales Call Center! Castle Resorts & Hotels, a fun family-oriented company, is looking for a self-motivated, sales-minded, customer-focused and detail-oriented Reservation Sales Agent to join our growing team. Develop positive relationships with guests and partners, communicate effectively on the phone and via email, and give the best possible advice and recommendations to book a Castle Resorts & Hotels vacation experience. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy and efficiency.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Hawaii Residency Required: At Least 1 Year
    • Education Required: High School Diploma
    • Flexibility Required: Must be available weekdays, weekends & holidays
    • Base Pay: Hourly
    Open Details
    Job Skills and Requirements:
    1. Sales: Capture as many reservations as possible by utilizing effective selling techniques and all available tools..
    2. Customer Service/Commuication Skills: Reservation agents talk, listen, and help resolve conflicts with guests. Must have excellent problem-solving skills.
    3. Patience: Reservation agents might have to deal with unforeseen situations. Having patience will help you stay polite, even in stressful situations.
    4. Must answer all calls enthusiastically, with a smile, attentively, courteous, and efficient.
    5. Create memorable experiences with a warm, welcoming personality that can relate to guests.
    6. Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests.
    7. Engage with the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and upsell rooms when possible.
    8. Enjoy multi-tasking in a fast pace environment. Data entry 50% of the job requirement.
    Qualifications:
    1. Must be flexible to work all shifts; from Monday through Friday (6 am - 6 pm); Saturday and Sunday (7 am - 5 pm); including Holidays.
    2. Previous experience passionately providing service to others. Excellent phone skills needed. The best part of serving others is creating experiences for them that go beyond the expected.
    3. Compensation: Hourly plus weekly and monthly incentives.

    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • General Maintenance Technician - The ISO Hotel

    Castle Resorts & Hotels seeks a General Maintenance Technician, Kapaa, Hawaii to repair, maintain, and refurbish the facilities and its furnishings in an independent manner with minimal supervision. Able to necessitate expertise in plumbing, electrical, carpentry, painting, drywall, and minor appliance repairs. Able to carry out assigned tasks in an efficient and thorough manner in accordance with quality standards as set forth by management.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Kapaa, Kauai
    • Travel Required: No
    • Base Pay: Hourly
    Open Details
    Essential Duties and Responsibilities:
    1. Able to utilize materials and supplies in an economical manner, and report needs to supervisor.
    2. Report maintenance issues and safety concerns to supervisor.
    3. Responsible for limited inventory control and ordering.
    4. Responsible for the safe use and operation of all tools and materials associated with the tasks related to this position.
    5. Maintain a clean and orderly work area.
    Qualifications:
    1. Minimum of 3 years of hotel or condominium resort interior maintenance experience or an equivalent amount of experience in related areas.
    2. Must be able to lift 75 pounds.
    Requirements:
    1. Valid driver’s license with a current clean abstract.
    2. Able to work and communicate with other employees, guests, and owners in a pleasant and efficient manner.
    3. Available for work schedule including weekends & holidays.
    4. Perform all other duties as required by management.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castleresorts.com.