When you book a reservation with Castle Resorts, we ask for your name, address, email address, phone number, fax number, and credit card information. We may also ask for information related to your travel preferences so that we can provide better service and make your vacation a more memorable one. If you are making a reservation which includes a rental car, we will also ask for the information required by the rental car supplier, including the names and age of the driver(s) of the rental car. If you are making a reservation which includes airfare as part of a package, we will also ask for the names of the other travelers and their frequent flyer numbers. The packager, air, car, and other service providers are third parties that have separate privacy policies.
If your reservation is made as part of or in connection with a group, meeting, or event, we will provide your name and dates of stay to the group, meeting or event planner, or organizer.
If you elect to receive notifications from Castle Resorts during the reservation process, the information on the reservation form (excluding your credit card information) will be recorded in the database. You will have access to the database at any time to update this information. If you elect to subscribe to Castle Resorts email newsletter outside of the reservation process, only your email address is required. If you elect to receive additional communications from Castle Resorts, there is a double opt-in process and you will receive an email asking for confirmation of the subscription. Once you confirm your opt-in, we will send you an eNewsletter each month. Occasionally, Castle Resorts may also send you messages regarding discounts, specials, or additional privileges that you may be entitled to if you belong to our list of email subscribers. Because your privacy is important to us, you may request to be removed from our list of email subscribers at any time by utilizing the instructions to unsubscribe.
The information you provide will be used by Castle to process your reservation, to provide the services and products you have purchased and to contact you to confirm your reservation and to provide you with any important updates regarding your reservation. In order to reserve and provide the services and products you request, Castle shares the information you provide with hotel, condominium, airline, rental car, and other travel suppliers whose services or products you have purchased and with Neat Group Corp if it is involved as a packager in connection with the services or products you are purchasing. We encourage you to review the privacy practices of any travel suppliers whose services or products you purchase through Castle. Our websites may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.
We will also disclose personal information when required by law, in response to any demand by law enforcement or other appropriate government authorities, or if the personal information is pertinent in a legal proceeding or court action
To prevent any unauthorized access, your credit card information is sent securely from your browser to our reservations office (using our secure web server and encrypted email). Credit card numbers are used only for payment processing and are not retained for marketing purposes. No credit card information is stored on the web server. We also request that you do not send us any sensitive information via email. Credit card information should only be provided to us via the online reservation form, which encrypts your credit card information to ensure your security.