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Kona Bali Kai Resort

At a Glance

Affordable Condo Resort in Kailua-Kona

Situated at the ocean's edge, just off the beach, Kona Bali Kai offers a unique lodging experience in the sunniest spot on Hawaii's Big Island. All suites have a fully-equipped kitchen. The resort features a swimming pool, sun deck, and barbecue area. On-site shops include Miller's Surf Shop and the award winning Poke Shack (serving incredible fresh poke!). Our friendly front desk staff can help you with your needs and give you the inside tips for "local" knowledge.

Quick Facts

Check-in times - & - front desk information

  • Check-In Time
    After 3:00 PM

  • Check-Out Time
    Before 11:00 AM

Front Desk Hours: 8:00 AM - 5:00 PM

For after hours check-in, please use the phone at front entrance gate.

Getting to Kona Bali Kai Resort

76-6246 Alii Drive, Kailua-Kona, Hawaii 96740
Directions from Kona International Airport (12 miles - 25 minutes)

As you exit the Kona International Airport, make a right onto Queen Kaahumanu Highway. Turn right onto Palani Road. Palani Road turns into Alii Drive and you will be in the center of Kailua-Kona town. From town, drive three miles south on Alii Drive. Look for the three-story brown building with a Kona Bali Kai sign facing the road. The lobby is located on the oceanside of the street.

Airport Transportation: Speedi Shuttle offers affordable island wide door to door service at a fixed rate, from the airport to all of Castle Resorts & Hotes. Visit the Castle Speedi Shuttle portal and arrange a pickup online.

Credit Cards Accepted

  • MasterCard
  • American Express
  • Discover
  • Diners
  • Visa
  • JCB
  • China UnionPay
  • BC Global

Frequently Asked Questions

You'll find quick answers to some of your biggest questions on Kona Bali Kai below.

Resort & Reservations

Will my credit card get charged?

Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Is there a minimum night stay requirement?

There is a 3-night minimum stay requirement during the periods of October 8 - October 15 and December 23 - January 1.

Are there any additional fees that I should know about?

A one-time, non-refundable reservation processing fee of $25 is applied to each reservation.

For stays, a one-time cleaning fee will apply:

  • 1-2 Nights Stay
    • Studio $50
    • One Bedroom $65
    • Two Bedroom $75
  • 3-9 Nights Stay
    • Studio $100
    • One Bedroom $125
    • Two Bedroom $150
  • 10+ Nights Stay
    • Studio $150
    • One Bedroom $185
    • Two Bedroom $225
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Is the deposit refundable?

Yes, as long as the cancellation does not fall within the cancel period.

What is your cancellation policy?

Please refer to our Policies Section below.

How do I modify or cancel my reservation?

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

What time is check-in? Check out?

Standard check in time is after 3pm HST and check out is before 11 AM HST.

What are your front desk hours & after hours procedures?

Front Desk hours are from 8:00AM to 5:00PM. If arriving after hours, please call the phone at the entrance gate.

Can I request an early check in or late check out?

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

I didn't receive a confirmation. How can I check if my reservation went through?

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email resinquiry@castleresorts.com.

Can I upgrade my room?

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

Do you have a resort fee, what is the fee, & what does it include?

We do not charge a resort fee.

Are requests guaranteed?

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Where can I see a complete list of all reservations policies?

Please refer to our Policies Section below.

ROOMS

Do you offer cribs?

Yes, cribs are available for $20 per night, subject to availability.

Do the rooms include internet access?

All units offer complimentary in room high speed internet access via cable, some units offer wireless access. There is also complimentary wireless access in the lobby.

Do you have rollaway beds?

No rollaway beds. However, we do offer airbeds which can be rented for $15/night.

Do you provide housekeeping service?

Guests staying 10 days or more receive a mid-stay clean. This includes linen change and cleaning as needed. Additional cleanings can be added upon request. Please refer to the Housekeeping menu received upon arrival.

What amenities do the rooms have?

For a full list of amenities, visit our Guest Rooms page.

Do you offer smoking rooms?

All our rooms are non smoking in compliance with state law.

Do you offer ADA rooms, how many and which room types?

Unfortunately we do not.

Do you offer ADA rooms, how many and which room types?

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

SERVICES & AMENITIES

What bath amenities do you provide?

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Do you have a pool and Jacuzzi?

Yes, Kona Bali Kai has a pool and jet spa.

Do you provide beach or pool towels?

Yes, we provide beach towels.

How many floors and elevators do you have?

The Ocean Front building has 4 levels and 1 elevator. All 5 of the buildings on the mountain side of Alii Drive are 3 levels with no elevator access.

What bedding options are available?

All studios include 1 king or 1 queen or 2 double beds. All 1-bedrooms have either 1 double and a sofabed or 1 king bed. All 2-bedrooms have 1 king or 1 queen or 2 twin beds and a sofabed.

Bedding selections are provided by request only and we do not guarantee the requested bedding type. We do, however, do the very best we can to accommodate your requests.

DINING OPTIONS

Do you have a restaurant, if not what are the closest restaurants and distance?

Da Poke Shack is located on site. Additional dining options are located within short driving distance of the resort.

Do you offer in-room grocery service?

Yes, you can pre-order groceries and have them delivered to your room prior to arrival or during your stay. Visit islandgroceryservice.com.

TRANSPORTATION & LOCATION

Do you offer transportation?

We do not offer airport shuttles or transfers. However, transportation is available from the airport to the property including taxis, buses, and car service. Since the Big Island is a relatively large island, we strongly advise that you rent a car during your stay. Castle Guests receive a discount on rental cars.

How close are you to the beach?

Kona Bali Kai is located on Banyans Beach, however, this beach does not have easy access. Magic Sand (La'aloa Beach) is 1 mile south, about a 10 minute walk and 5 minute drive.

How far are you from the airport?

Approximately 12 miles.

Airport taxi service?

Yes, we call a taxi for you as needed and requested.

Do you offer parking?

Parking is available free of charge.

Policies

Room Type - Payment & Cancellation Policies

Room Type - Payment Policy

All reservations require a deposit of one night plus Hawaii General Excise Tax to be charged at the time of booking. The remaining balance is due upon check-in.

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Room Type - Cancellation Policy

Refundable if cancelled 30 days or more prior to arrival, 29 days or less to arrival forfeits 1 night + General Excise Tax (including no-shows).

Individual Unit - Payment & Cancellation Policies

Individual Unit - Payment Policy
Deposit:
  • A 50% deposit will be charged at the time of booking
Remaining Balance
  • Remaining balance due 30 days prior to arrival

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Individual Unit - Cancellation Policy

100% refundable if cancelled 30 days or more prior to arrival. 29 days or less forfeits total payment

General Policies

Packages & Corporate Club

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Taxes and Fees

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.416%.

A one-time, non-refundable reservation processing fee of $25 is applied to each reservation.

For stays, a one-time cleaning fee will apply:

  • 1-2 Nights Stay
    • Studio $50
    • One Bedroom $65
    • Two Bedroom $75
  • 3-9 Nights Stay
    • Studio $100
    • One Bedroom $125
    • Two Bedroom $150
  • 10+ Nights Stay
    • Studio $150
    • One Bedroom $185
    • Two Bedroom $225
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Minimum Night Stay Policy

There is a 3 Night Minimum Stay during the period of October 8, 2017 - October 15, 2017 and December 23, 2017 - January 1, 2018.

Family Plan
    • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
    • Cribs are subject to availability and can be rented for $20 per night.
    • Rollaway Beds are subject to availability and can be rented for $30 per night.
Additional Comfort
    • Free parking is available for 1 vehicle per unit
    • Additional housekeeping services can be requested for a surcharge.
    • You may use Castle's Island Grocery Delivery Service to order your groceries & have them delivered to your room prior to arrival or during your stay. Visit www.IslandGroceryService.com. Fee applies
Qualified Rates

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Prepaid Non-Refundable Rate

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Reservation Guarantee

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

On Site Representation

Front desk hours: 8am - 5pm
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in and parking instructions please call the property in advance at (808) 329-9381

Pet Policy

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

Additional Terms & Conditions
    • Rates, restrictions, policies and all information are subject to change without notice.
    • Occupancy of the unit is subject to the house rules of the Kona Bali Kai Resort Association of Apartment Owners, which are applicable to all owners, guests and occupants.
    • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
    • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
    • No subleasing is allowed.
    • All offers are subject to program availability.
    • Rates are listed in US dollars except where noted otherwise.
    • All published rates are commissionable to travel agents at 10%.