BEST RATE Guarantee

Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Yes, there will be a one-time reservation processing fee of $25 plus GET tax to be charged at time of booking.

Yes, as long as the cancellation does not fall within the cancel period.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm HST and check out is before 10am HST.

Front Desk hours are from 8:00 AM to 8:00 PM. Please call us ahead of your arrival if you plan on arriving after hours. After Hours Arrival
Instructions will be given to guests who arrange a late check-in. Guests must call or send an email to: wcl-res@castleresorts.com for instructions when booking.Please call (808) 885-4100 ahead of your stay to make arrangements.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email resinquiry@castleresorts.com.

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Please refer to our Policies Section below.

Unfortunately, we do not.

Yes, every room offers WiFi.

We provide daily housekeeping services for your comfort.

For a full list of amenities, please visit our Guest Rooms page.

All our rooms are non smoking in compliance with state law.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Unfortunately, no.

Unfortunately, we do not.

We have 2 floors and no elevators.

Pets are not allowed in our guest rooms and resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

the FORC restaurant is onsite at Waimea Country Lodge, please inquire at the front desk for more information.

Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

The closest beach is Spencer Beach Park, approximately 11 miles away.

Approximately 39 miles or an hour drive from Kona International Airport, and 57 miles or an hour and a half long drive from Hilo Airport.

Yes, we call a taxi for you as needed and requested.

Parking is available free of charge.

A deposit of 1-night room + tax will be charged at booking. The remaining balance will be collected at check-in.

Castle will provide a full refund for cancellations made up to 4 days prior to arrival. If a cancellation is made 3 days or less to arrival (including no-shows), all monies collected will be forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

• • Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 17.962% (4.712% GET + 10.25% TAT + 3% County Tax).

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Extra Person fee applies to 3rd & 4th persons (18 years and older).

• • Free parking is available for 1 vehicle per unit

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk hours: 9 am - 8 pm
Check-in: after 3 pm
Check-out: before 10:00 am
For after hours check-in and parking instructions please call the property in advance at (808) 885-4100

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Waimea Country Lodge, which are applicable to all guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.