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The best place to book is right here

Charming lodge in historic Waimea town

Waimea Country Lodge is located in beautiful Waimea (elevation 2,500 feet) and sits at the foothills of Mauna Kea, the highest point in the Pacific. All rooms are spacious and have scenic mountain views. This unique and quaint hotel is within walking distance of historic Waimea Town, dining, and recreation spots. Come enjoy the cool upcountry atmosphere and traditional Big Island hospitality.

Quick Facts

Check-in times - & - front desk information

  • Check-In Time
    After 3:00 PM

  • Check-Out Time
    Before 12:00 Noon

Front Desk Hours: 8:00 AM - 8:00 PM

After Hours Arrival
Please call (808) 885-4100 ahead of your stay to make arrangements.

Getting to Waimea Country Lodge

65-210 Lindsay Road, Kamuela, Hawaii 96743
Directions from Kona International Airport (39 miles - 60 minutes)

From the Kona International Airport access road, turn left at the traffic signal onto Highway 19. Continue North (about 45 miles) until you reach a stop sign. Turn right at this sign (still Highway 19) and continue uphill for about 8 to 10 miles. You will eventually reach the town of Waimea (Kamuela). Waimea Country Lodge is on the left-hand side of the road just after the bend, before the traffic signal, and next to the Paniolo Inn Restaurant.

Directions from Hilo Airport (57 miles - 90 minutes)

From the Hilo International Airport access road, turn right at traffic signal onto Highway 11. Continue one mile and turn left onto Highway 19 at the traffic signal. Turn right onto Hawaii Belt Road (still Highway 19) at the second traffic signal. Continue north for approximately 56 miles until you reach the town of Waimea. At the third traffic signal, turn right. Waimea Country Lodge is on the right-hand side of the road, next to the Paniolo Inn Restaurant. Our street address is 65-1210 Lindsey Road.

Roberts Hawaii Shuttle

Airport Transportation: Roberts Hawaii offers comfortable and reliable transportation to and from the airport. Just sit back and enjoy the ride. Make your reservation today.

Credit Cards Accepted

  • MasterCard
  • American Express
  • Discover
  • Diners
  • Visa
  • JCB
  • China UnionPay
  • BC Global

Frequently Asked Questions

You'll find quick answers to your biggest questions for Waimea Country Lodge below.

Resort & Reservations

Will my credit card get charged?

Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Are there any additional fees that I should know about?

Yes, there will be a one-time reservation processing fee of $25 plus GET tax to be charged at time of booking.

Is the deposit refundable?

Yes, as long as the cancellation does not fall within the cancel period.

What is your cancellation policy?

Please refer to our Policies Section below.

How do I modify or cancel my reservation?

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

What time is check-in? Check out?

Standard check in time is after 3pm HST and check out is before Noon HST.

What are your front desk hours & after hours procedures?

Front Desk hours are from 8:00AM to 8:00PM. Please call us ahead of your arrival if you plan on arriving after hours.

Can I request an early check in or late check out?

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

I didn't receive a confirmation. How can I check if my reservation went through?

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email resinquiry@castleresorts.com.

Can I upgrade my room?

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

Do you have a resort fee, what is the fee, and what does it include?

We do not charge a resort fee.

Are requests guaranteed?

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Where can I see a complete list of all reservations policies?

Please refer to our Policies Section below.

ROOMS

Do you offer cribs?

Unfortunately, we do not.

Do the rooms include internet access?

Yes, every room offers WiFi.

Do you provide housekeeping service?

We provide daily housekeeping services for your comfort.

What amenities do the rooms have?

For a full list of amenities, please visit our Guest Rooms page.

Do you offer smoking rooms?

All our rooms are non smoking in compliance with state law.

Do you offer ADA rooms, and which room types?

While we do not have any ADA Compliant rooms, we do have "wheelchair accessible" rooms in our Superior, Kitchenette and Deluxe Room categories. These rooms are a nice size and are all located on the groud floor.

SERVICES & AMENITIES

What bath amenities do you provide?

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Do you have a pool and Jacuzzi?

Unfortunately, no.

Do you provide beach or pool towels?

Unfortunately, we do not.

How many floors and elevators do you have?

We have 2 floors and no elevators.

Do you allow pets?

Pets are not allowed in our guest rooms and resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

DINING OPTIONS

Do you have a restaurant, if not what are the closest restaurants and distance?

Paniolo Country Inn is located on-site.

There are also several restaurants within walking distance.

TRANSPORTATION & LOCATION

Do you offer transportation?

Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

How close are you to the beach?

The closest beach is Spencer Beach Park, approximately 11 miles away.

How far are you from the airport?

Approximately 39 miles or an hour drive from Kona International Airport, and 57 miles or an hour and a half long drive from Hilo Airport.

Airport taxi service?

Yes, we call a taxi for you as needed and requested.

Do you offer parking?

Parking is available free of charge.

Policies

Payment & Cancellation Policies

Payment Policy

All reservations require a 1 Night deposit plus GET + TAT taxes and Reservation Fee (plus GET tax) to be charged at the time of booking, with the remaining balance due upon check-in.

The credit card used for the deposit must be in guest's name or in the name of a member in the traveling party. The outstanding balance will be collected upon check-in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit is received.

Cancellation Policy

You may cancel your reservation and receive a full refund by cancelling at least 4 days prior to arrival. All deposits are non-refundable for any reservation, which is not cancelled at least 4 days prior to arrival.

General Policies

Packages & Corporate Club

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Taxes and Fees
    • Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.9386%.
Family Plan
    • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
    • Rollaways are subject to availability and can be rented for $30 per night + tax; Extra Person fee applies to 3rd & 4th persons (18 years and older).
Additional Comfort
    • Free parking is available for 1 vehicle per unit
Qualified Rates

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Prepaid Non-Refundable Rate

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Reservation Guarantee

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

On Site Representation

Front desk hours: 8 am - 8 pm
Check-in: after 3 pm
Check-out: before Noon
For after hours check-in and parking instructions please call the property in advance at (808) 885-4100

Pet Policy

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

Additional Terms & Conditions
    • Rates, restrictions, policies and all information are subject to change without notice.
    • Occupancy of the unit is subject to the house rules of the Waimea Country Lodge, which are applicable to all guests and occupants.
    • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
    • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
    • No subleasing is allowed.
    • All offers are subject to program availability.
    • Rates are listed in US dollars except where noted otherwise.
    • All published rates are commissionable to travel agents at 10%.