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Poipu Shores

At a Glance

All You Could Want in a Poipu Vacation Rental

Poipu Shores is conveniently located oceanfront on Kauai's sunny south shore within the world famous Poipu Beach Resort area. Guests can choose from one-, two-, or three-bedroom condominium suites. All suites are spacious with beautiful oceanfront views and feature fully-equipped kitchens, beautiful island-style furnishings, color television, washer/dryer, and private lanai. Enjoy a memorable vacation in one of Kauai's most popular condominium resorts.

Quick Facts

Check-in times - & - front desk information

  • Check-In Time
    After 3:00 PM

  • Check-Out Time
    Before 11:00 AM

Front Desk Hours: 8:30 AM - 5:00 PM

After Hours check-in and parking
Please call (808) 742-2200

Getting to the Poipu Shores

1775 Pe'e Road, Koloa, Hawaii 96756
Directions from the Airport (15 miles - 30 minutes)

As you exit the Lihue Airport you will be on Ahukini Road (Highway 570). Continue through the first traffic light signal (at Kapule Highway 51) and continue for about a mile on Akuhini Road until you reach the second traffic signal at the intersection of Kuhio Highway / Highway 56. The highway will merge into Kaumualii Highway / Highway 50 West. At 7 miles, turn left onto Highway 520 which leads to Koloa Town and Poipu. Go about 3.2 miles until Highway 520 ends at Koloa Road in Koloa town. Turn right onto Koloa Road. Turn left on to Poipu Road. After 1.4 miles, you will reach a traffic circle. Take the third right out of the traffic circle towards Poipu Beach. When you reach Poipu Beach, turn left, go past Brennecke's Restaurant and follow the road along the shoreline for about 0.4 miles until you get to the Poipu Shores.

Airport Transportation: Speedi Shuttle offers affordable island wide door to door service at a fixed rate, from the airport to all of Castle Resorts & Hotes. Visit the Castle Speedi Shuttle portal and arrange a pickup online.

Credit Cards Accepted

  • MasterCard
  • American Express
  • Discover
  • Diners
  • Visa
  • JCB
  • China UnionPay
  • BC Global

Frequently Asked Questions

You'll find quick answers to some of your biggest questions about Poipu Shores below.

Resort & Reservations

Will my credit card get charged?

Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Are there any additional fees that I should know about?

A non-refundable $25 Reservation Processing fee will be charged at the time of booking.

A cleaning fee will be applied to all bookings for stays and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes.

  • 1-9 Nights Stay
    • Two Bedroom $135
    • Three Bedroom $175
  • 10+ Nights Stay
    • Two Bedroom $200
    • Three Bedroom $265
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Is the deposit refundable?

Yes, as long as the cancellation does not fall within the cancel period.

What is your cancellation policy?

Please refer to our Policies Section below.

How do I modify or cancel my reservation?

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

What time is check-in? Check out?

Standard check in time is after 3pm HST and check out is before 11am HST.

What are your front desk hours & after hours procedures?

Front Desk hours are from 8:30AM to 5:00PM. If you plan on arriving after hours, please call us in advance to make arrangements. If you are already on property, call (808) 742-2200 for instructions.

Can I request an early check in or late check out?

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

I didn't receive a confirmation. How can I check if my reservation went through?

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email resinquiry@castleresorts.com.

Can I upgrade my room?

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

Do you have a resort fee, what is the fee, & what does it include?

We do not charge a resort fee.

Are requests guaranteed?

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Where can I see a complete list of all reservations policies?

Please refer to our Policies Section below.

ROOMS

Do you offer cribs?

Pack & Play's are subject to availability and can be rented for $20 per night. You may request at the time of booking.

Do the rooms include internet access?

Yes - all rooms offer complimentary in room high speed internet access via cable.

Do you provide housekeeping service?

Yes we offer once a week housekeeping for 7-night stays or longer. Housekeeping service can be purchased from $20 to $55 per day dependent on the size of the unit and type of service you would like.

What amenities do the rooms have?

For a full list of amenities, please visit our /kauai/poipu-shores/guest-rooms.

Do you offer smoking rooms?

All our rooms are non smoking in compliance with state law.

Do you offer ADA rooms, how many and which room types?

Unfortunately we do not.

SERVICES & AMENITIES

What bath amenities do you provide?

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Do you have a pool and Jacuzzi?

Yes, we have a heated fresh water swimming pool on the edge of the ocean. Hours are dawn to dusk. We do not offer a Jacuzzi.

Do you provide beach or pool towels?

Yes, we provide beach towels.

How many floors and elevators do you have?

We have 4 floors and no elevators.

What bedding options are available?

The one bedroom units offer one queen bed. The two bedroom units offer either one king or queen, plus two twin beds. The three bedroom units offer one king, one queen and two twin beds.

Do you allow pets?

Pets are not allowed in our guest rooms and resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

DINING OPTIONS

Do you have a restaurant?

No. However, Poipu has a variety of dining options.

Do you offer in-room grocery service?

Yes, you can pre-order groceries and have them delivered to your room prior to arrival or during your stay. Visit Islandgroceryservice.com,

TRANSPORTATION & LOCATION

Do you offer transportation?

Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

How close are you to the beach?

The property is oceanfront, nestled into the coastal cliffs. The closest beach is Poipu Beach, approximately 2 minutes walk from property.

How far are you from the airport?

The property is 15 miles from Lihue airport, approximately a 35-40 minute drive.

Airport taxi service?

Yes, we call a taxi for you as needed and requested.

Do you offer parking?

Self parking is free of charge.

Policies

Room Type - Payment & Cancellation Policies

Room Type - Payment Policy

All reservations require a deposit of one night plus Hawaii General Excise Tax to be charged at the time of booking. The remaining balance is due upon check-in.

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Room Type - Cancellation Policy

Refundable if cancelled 30 days or more prior to arrival, 29 days or less to arrival forfeits 1 night + General Excise Tax (including no-shows).

Individual Unit - Payment & Cancellation Policies

Individual Unit - Payment Policy
Deposit:
  • A 50% deposit will be charged at the time of booking
Remaining Balance
  • Remaining balance due 30 days prior to arrival

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Individual Unit - Cancellation Policy

100% refundable if cancelled 30 days or more prior to arrival. 29 days or less forfeits total payment

General Policies

Packages & Corporate Club

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Taxes and Fees

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.416%.

A non-refundable $25 Reservation Processing fee will be charged at the time of booking.

A cleaning fee will be applied to all bookings for stays and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes.

  • 1-9 Nights Stay
    • Two Bedroom $135
    • Three Bedroom $175
  • 10+ Nights Stay
    • Two Bedroom $200
    • Three Bedroom $265
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Minimum Night Stay Policy

There is a 2 Night Minimum Stay for all reservations, except for stays from December 20 - January 2 when there is a 4 Night Minimum stay.

Family Plan
    • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
    • Cribs are subject to availability and can be rented for $20 per night.
    • Rollaway Beds are subject to availability and can be rented for $30 per night.
Additional Comfort
    • Parking is free of charge.
    • Additional housekeeping services can be requested for a surcharge.
    • You may use Castle's Island Grocery Delivery Service to order your groceries & have them delivered to your room prior to arrival or during your stay. Visit www.IslandGroceryService.com. Fee applies
Qualified Rates

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Prepaid Non-Refundable Rate

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Reservation Guarantee

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

On Site Representation

Front desk hours: 8:30 am - 5 pm
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in, please call the property in advance at (808) 742-7700

Pet Policy

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

Additional Terms & Conditions
    • Rates, restrictions, policies and all information are subject to change without notice.
    • Occupancy of the unit is subject to the house rules of the Poipu Shores Association of Apartment Owners, which are applicable to all owners, guests and occupants.
    • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
    • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
    • No subleasing is allowed.
    • All offers are subject to program availability.
    • Rates are listed in US dollars except where noted otherwise.
    • All published rates are commissionable to travel agents at 10%.