Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

A nightly TLC fee plus tax will apply and includes: checkout clean; damage protection; WiFi; beach/pool towels; beach chairs; coffee/condiments; Castle souvenir tote bag.

• • Studio $50
  • 1-Bedroom $70

Yes, as long as the cancellation does not fall within the cancel period.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm HST and check out is before 11am HST.

The front desk is open 24 hours per day.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Please refer to our Policies Section below.

Pack N Plays are available free of charge (subject to availability).

Yes, every room offers free high-speed Internet access via cable, as well as free wifi.

Housekeeping is available for a nominal fee.

For a full list of amenities, please visit our Guest Rooms page.

All our rooms are non smoking in compliance with state law.

Unfortunately, we do not.

Complimentary bathroom amenities include shampoo, conditioner, facial soap, and body soap.

Yes, we have a pool and hot tub.

Yes, we provide pool towels.

We have 12 floors and 2 elevators to service them.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

We have one restaurant onsite: Ko Tiki Terrace.

Unfortunately, we do not.

Sorry, we do not.

Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

We are a 10 minute walk to the beach.

Approximately 9 miles.

Yes, we call a taxi for you as needed and requested.

We offer self-parking for $40 + tax per day and is upon availability. Due to limited space, parking is on a first come, first served basis. To request parking in advance, you may call the front desk to inquire.

2-nights room and tax due at time of booking. The remaining balance will be collected 3-days prior to arrival. Reservations made 3 to 0 days prior to arrival, deposit of 100% of total room rate, mandatory fees and taxes due at booking.

Full refund of deposit for cancellations received up to 3-days (72 hours) prior to 3pm day of arrival. Cancellations received within 3-days (72 hours) to arrival or No Show will result in full forfeiture of the 2-night deposit.

50% of total room rate, mandatory fees and taxes due at time of booking. The remaining balance will be collected 30-days prior to arrival. Reservations made 30 to 0 days prior to arrival, deposit of 100% of total room rate, mandatory fees and taxes due at booking.

For cancellations received up to 30-days prior to arrival, Castle will provide a refund of deposit. Cancellations received within 29-days to arrival will result in forfeiture of entire deposit. No refund for No-Show or Early Departure.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

• • Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 18.712%.
  • A nightly TLC fee plus tax will apply and includes: checkout clean; damage protection; WiFi; beach/pool towels; beach chairs; coffee/condiments; Castle souvenir tote bag.
• • Studio $50
  • 1-Bedroom $70

There is no minimum stay requirement for all reservations, except for stays from December 23 - January 2 when there is a 3 Night Minimum stay.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Pack N Plays are available free of charge (subject to availability).
  • Air mattresses are available free of charge (subject to availability).

• • Parking can be purchased for $40 plus tax per day. Due to limited space, parking is on a first come, first served basis. To request parking in advance, you may call the front desk to inquire.
  • Additional housekeeping services can be requested for a surcharge.

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk is open 24 hours.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Bamboo Waikiki Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.