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Paki Maui

At a Glance

Kaanapali's Best Oceanfront Value

Perched at the ocean's edge on the famous Kaanapali Coast, Paki Maui offers a unique and memorable Hawaii vacation experience. The hustle and bustle of the real world will disappear in this tranquil environment of endless sunshine, crashing waves, and tropical grounds. Enjoy breathtaking views of the islands of Molokai and Lanai and unobstructed Hawaiian sunsets. Fall asleep to the soothing sounds of the Pacific Ocean and wake feeling refreshed and ready for another day of Maui adventures.

Quick Facts

Check-in times - & - front desk information

  • Check-In Time
    After 3:00 PM

  • Check-Out Time
    Before 11:00 AM

Front Desk Hours: 8:00 AM - 8:00 PM

After Hours check-in and parking
Please call (808) 669-8235 in advance if you plan on arriving after hours. If you have arrived on property on the day of your check-in, please call (808) 874-8700.

Getting to Paki Maui

3615 Lower Honoapiilani Road, Lahaina, Hawaii 96761
Directions from Kahului Airport (29 miles - 60 minutes)

As you exit the Kahului Airport terminal you will be on Keolani Place. Continue onto Kuihelani Highway / Highway 380 and drive for approximately 7 miles. Turn left onto Honoapiilani Highway / Highway 30. Continue on for 21 miles. Turn left onto Lower Honoapiilani Road. The resort with be on makai (ocean) side of the road within half a mile.

Airport Transportation: Speedi Shuttle offers affordable island wide door to door service at a fixed rate, from the airport to all of Castle Resorts & Hotes. Visit the Castle Speedi Shuttle portal and arrange a pickup online.

Credit Cards Accepted

  • MasterCard
  • American Express
  • Discover
  • Diners
  • Visa
  • JCB
  • China UnionPay
  • BC Global

Frequently Asked Questions

You'll find quick answers to your biggest questions for Paki Maui below.

Resort & Reservations

Will my credit card get charged?

Your card will be charged the required deposit.

Are there any additional fees that I should know about?

A non-refundable reservation processing fee of $25 is applied to each reservation.

A cleaning fee will be applied to all bookings for stays and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes.

  • 1-9 Nights Stay
    • Studios $110
    • 1 Bedroom $130
    • 2 Bedroom $150
  • 10+ Nights Stay
    • Studios $165
    • 1 Bedroom $195
    • 2 Bedroom $225
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Is the deposit refundable?

Yes, as long as the cancellation does not fall within the cancel period.

What is your cancellation policy?

Please refer to our Policies Section below.

How do I modify or cancel my reservation?

To modify or cancel your reservation, please call (800) 367-5004.

What time is check-in? Check out?

Standard check in time is after 3pm HST and check out is before 11 AM HST.

What are your front desk hours & after hours procedures?

Front Desk hours are from 8:00AM to 8:00PM. After office hours arrivals are handled on a case-by-case basis.

Can I request an early check in or late check out?

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

I didn't receive a confirmation. How can I check if my reservation went through?

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email resinquiry@castleresorts.com.

Can I upgrade my room?

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

Do you have a resort fee, what is the fee, & what does it include?

We do not charge a resort fee.

Are requests guaranteed?

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Where can I see a complete list of all reservations policies?

You can find it on the Policies Page.

ROOMS

Do you offer cribs?

Unfortunately, we do not.

Do the rooms include internet access?

Yes, every room offers free WiFI access.

Do you provide housekeeping service?

Unfortunately, we do not.

What amenities do the rooms have?

For a full list of amenities, please visit our Guest Rooms page.

Do you offer smoking rooms?

All our rooms are non smoking in compliance with state law.

Do you offer ADA rooms, how many and which room types?

Unfortunately we do not.

Do You Have Rollaway Beds?

Unfortunately, we do not.

SERVICES & AMENITIES

What bath amenities do you provide?

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Do you have a pool and Jacuzzi?

Yes, we do.

Do you provide beach or pool towels?

Yes, we provide beach towels.

How many floors and elevators do you have?

We have 4 floors and 2 elevators to service them.

What bedding options are available?

All studios have 1 queen bed. All 1-bedrooms have 1 queen and 1 sofabed. All 2-bedrooms have 1 king, 1 queen, and 1 sofabed OR 1 queen, 2 twins and 1 sofabed.

Bedding selections are provided by request only and we do not guarantee the requested bedding type. We do, however, do the very best we can to accommodate your requests.

Do You Allow Pets?

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

DINING OPTIONS

Do you have restaurants on-site?

We do not. However, we are directly across from Honokowai Fish Market directly and down the road from Honokowai Marketpace.

Do you offer in-room grocery service?

Yes, you can pre-order groceries and have them delivered to your room prior to arrival or during your stay. Visit Islandgroceryservice.com

TRANSPORTATION & LOCATION

Do you offer transportation?

We do not offer airport shuttles or transfers. However, transportation is available from the airport to the property including taxis, buses, and car service. Since Kahului Airport is a considerable distance from West Maui, we strongly advise that you rent a car during your stay on Maui.

How close are you to the beach?

Paki Maui is located directly on Kaanapali Beach. However, the beach fronting our property may not be suitable for swimming. Honokowai Beach Park is adjacent to our property and is recommended for swimming and snorkeling.

How far are you from the airport?

Paki Maui is located about 29 miles from Kahului Airport, and 1 mile from Kapalua Airport.

Airport taxi service?

Yes, we call a taxi for you as needed and requested.

Do you offer parking?

Parking is available free of charge, 1 stall per unit but it's not guaranteed.

Policies

Room Type - Payment & Cancellation Policies

Room Type - Payment Policy

All reservations require a deposit of one night plus Hawaii General Excise Tax to be charged at the time of booking. The remaining balance is due upon check-in.

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Room Type - Cancellation Policy

Refundable if cancelled 30 days or more prior to arrival, 29 days or less to arrival forfeits 1 night + General Excise Tax (including no-shows).

Individual Unit - Payment & Cancellation Policies

Individual Unit - Payment Policy
Deposit:
  • A 50% deposit will be charged at the time of booking
Remaining Balance
  • Remaining balance due 30 days prior to arrival

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

Individual Unit - Cancellation Policy

100% refundable if cancelled 30 days or more prior to arrival. 29 days or less forfeits total payment

General Policies

Packages & Corporate Club

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Taxes and Fees

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.416%.

A non-refundable reservation processing fee of $25 is applied to each reservation.

A cleaning fee will be applied to all bookings for stays and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes.

  • 1-9 Nights Stay
    • Studios $110
    • 1 Bedroom $130
    • 2 Bedroom $150
  • 10+ Nights Stay
    • Studios $165
    • 1 Bedroom $195
    • 2 Bedroom $225
  • Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

Minimum Night Stay Policy

There is a 2 Night Minimum Stay for all reservations, except for stays from December 19 - March 31 when there is a 4 Night Minimum stay.

Family Plan
    • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
    • Cribs are subject to availability and can be rented for $10 per night.
    • Rollaway Beds are subject to availability and can be rented for $12 per night.
Additional Comfort
    • Free parking is available for 1 vehicle per unit.
    • Additional housekeeping services can be requested for a surcharge.
    • You may use Castle's Island Grocery Delivery Service to order your groceries & have them delivered to your room prior to arrival or during your stay. Visit www.IslandGroceryService.com. Fee applies
Qualified Rates

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Prepaid Non-Refundable Rate

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Reservation Guarantee

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

On Site Representation

Front desk hours: 8 am - 8 pm
After hours security provided on property
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in, please call the property in advance at (808) 669-8235. If you have already arrived on property, call (808) 874-8700.

Pet Policy

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

Additional Terms & Conditions
    • Rates, restrictions, policies and all information are subject to change without notice.
    • Occupancy of the unit is subject to the house rules of the Paki Maui Association of Apartment Owners, which are applicable to all owners, guests and occupants.
    • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
    • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
    • No subleasing is allowed.
    • All offers are subject to program availability.
    • Rates are listed in US dollars except where noted otherwise.
    • All published rates are commissionable to travel agents at 10%.